Collection Specialist
4 weeks ago
Veros Credit is a leading provider of vehicle financing solutions, dedicated to making vehicle ownership accessible to everyone. Our extensive network of independent and franchise dealers enables us to offer a wide range of financing options to customers.
We believe that our employees are our greatest assets, which is why we strive to create a welcoming and inclusive work environment that fosters growth and advancement opportunities. Our team members are friendly, positive, and ambitious, and we encourage and value their new ideas.
We offer a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, flexible spending accounts, and more. Our employees also enjoy company events, free meals, holiday activities, and a transportation reimbursement benefit.
The PositionWe are seeking a highly skilled Collection Representative to join our team. As a Collection Representative, you will be responsible for servicing auto loan accounts that are less than 30 days delinquent and documenting all collection activities using loan servicing software.
This is a challenging and rewarding role that requires effective communication, negotiation, and problem-solving skills. You will work closely with customers to devise strategies to allow them to keep their vehicle while meeting their loan obligations.
Essential Responsibilities- Follow and ensure compliance with all company policies and procedures, as well as the Fair Debt Collection Practices Act (FDCPA).
- Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
- Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
- Accurately and professionally document account information and collection activities.
- Locate customers through the use of databases and references (Skip Trace).
- Bilingual (English/Spanish) required.
- 1+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
- Effective communication, negotiation, and problem-solving skills.
- Ability to read, interpret and apply federal, state, and local collections regulations.
- Ability to interact with customers in a professional, tactful, and sensitive manner.
- Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
- Available to work a flexible work schedule and overtime as needed.
- High School Diploma or GED.
$17.00 to $22.00/hour + Bonus
Veros Credit, LLC is an equal opportunity employer.
This organization participates in E-Verify.
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