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Senior Client Support Representative
2 months ago
Senior Customer Support Specialist
Location: Austin, Texas, US
Company: Advanced Micro Devices
What You Will Do:
At AMD, we are committed to redefining the limits of technology. Our mission is to enhance the world through innovation in high-performance computing, graphics, and visualization technologies, which serve as the foundation for gaming, immersive platforms, and data centers.
Creating exceptional technology requires more than just skill; it demands remarkable individuals who value collaboration, respect, and are willing to go above and beyond to achieve extraordinary outcomes. We seek passionate individuals who are eager to challenge the norm, push boundaries, and drive innovation.
Role Overview:
As the primary contact for OEM and Distribution clients, the Customer Support Specialist embodies the AMD brand. This position offers a unique opportunity to be part of a leading technology organization.
This is a non-exempt, hourly role that includes benefits. Candidates must be able to work from the AMD office in a hybrid model (2+ days/week). Only local candidates will be considered.
Candidate Profile:
As a seasoned Customer Service Professional, you are dedicated to prioritizing customer needs and ensuring complete satisfaction. You thrive under pressure and excel in conflict resolution.
Key Responsibilities:
- Manage order backlog: Enter orders into SAP, process change orders, coordinate scheduling, and collaborate with planning teams to enhance delivery timelines while providing feedback to customers and sales.
- Generate and maintain various customer-facing reports that detail open orders and billing activities.
- Monitor and expedite customer deliveries in partnership with the logistics department.
- Handle pricing management by entering special pricing agreements into SAP.
- Oversee returns management: Validate return requests, enter them into SAP, and liaise with logistics and quality departments for follow-up.
- Assist the Sales team with customer inquiries and process-related questions.
- Maintain and update process documentation.
- Provide transactional support using SAP, Excel, and web tools.
Ideal Candidate Will Have:
- Experience in customer service with a keen eye for detail.
- Proven ability to resolve conflicts effectively.
- Strong communication skills.
- Familiarity with SAP or similar tools is preferred.
- Proficient in Microsoft Office applications, particularly Excel.
- Flexibility and a desire to work in a global environment.
- Ability to work independently and manage pressure effectively.
Location: Austin, Texas. Candidates must be able to work from the AMD office in a hybrid model (2+ days/week). Only local candidates will be considered.
Equal Opportunity Employer: AMD is an equal opportunity employer and does not accept unsolicited resumes from recruitment agencies or headhunters.
