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IT Support Team Leader

2 months ago

Columbia, Missouri, United States Club Car Wash Full time
Job Overview

Company Overview

Club Car Wash is recognized as one of the most rapidly expanding tunnel car wash enterprises in the United States. With over 175 locations across various states, we are committed to delivering outstanding service and superior car wash quality to our clientele. Our growth trajectory presents limitless opportunities for dedicated professionals eager to excel in their careers.

Position Summary

The IT Support Supervisor is responsible for leading the IT support team, ensuring the prompt resolution of technical challenges. This position entails managing daily functions, collaborating with other departments, and executing strategies to boost the overall effectiveness of IT support services. The ideal candidate will possess robust leadership capabilities, extensive knowledge of IT systems, and a dedication to delivering exceptional customer service.

Key Responsibilities

1. Team Leadership:

  • Oversee, mentor, and guide a team of IT support professionals.
  • Conduct performance assessments, offer constructive feedback, and promote professional growth.
  • Organize and allocate resources to guarantee optimal coverage and response times.

2. Incident Oversight:

  • Manage the resolution of technical issues, ensuring timely and effective solutions.
  • Establish and maintain incident tracking systems to monitor progress and identify recurring issues.
  • Examine incident reports to detect trends and areas for enhancement.

3. Operational Management:

  • Create and enforce IT support policies, procedures, and best practices.
  • Administer support ticketing systems to monitor and prioritize requests.
  • Ensure adherence to organizational and regulatory standards.

4. Customer Engagement:

  • Deliver high-level support to end-users, addressing complex technical challenges and escalations.
  • Promote a customer-centric culture within the IT support team.
  • Develop and provide training materials to enhance end-user proficiency and minimize support requests.

5. Collaboration and Communication:

  • Work with other departments and external vendors to resolve issues and implement solutions.
  • Effectively communicate with stakeholders to keep them informed of system status, outages, and upgrades.
  • Prepare and present reports on support performance, trends, and opportunities for improvement.

6. Continuous Improvement:

  • Identify and propose enhancements to IT support processes and technologies.
  • Stay informed about industry trends and advancements to ensure the IT support team remains aligned with best practices.

Qualifications:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent professional experience.
  • Skills:
    • In-depth knowledge of IT systems, hardware, and software.
    • Demonstrated experience in managing and mentoring technical teams.
    • Exceptional problem-solving and analytical abilities.
    • Strong communication and interpersonal skills.
    • Capacity to manage high-pressure situations and prioritize tasks effectively.
  • Certifications: Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft Certified Professional) are advantageous.

What We Offer:

  • Opportunities for career advancement – A role that evolves with you, we promote our exceptional team members.
  • On-site and ongoing training and development.
  • Competitive salary.
  • Paid Time Off starting from your first day.
  • Comprehensive benefits package including medical, dental, and vision for full-time employees.
  • Plan for your future with 401K contribution options.

We seek friendly, enthusiastic individuals who enjoy serving customers.

— we will provide all necessary training.

Club Car Wash is an equal opportunity employer.

All positions are contingent on passing a pre-employment drug screening and background check.