Customer Experience Representative

6 days ago


Fresno, California, United States The Hertz Corporation Full time
About The Hertz Corporation
At The Hertz Corporation, we are committed to delivering exceptional customer experiences. Our goal is to provide our customers with the best possible service, ensuring their satisfaction and loyalty.

Job Summary
We are seeking a Customer Service Associate with a passion for delivering outstanding service to join our team. As a key member of our front-line staff, you will play a vital role in driving customer satisfaction and contributing to the overall success of our business.

Responsibilities
* Provide exceptional customer service, responding promptly and professionally to customer inquiries and concerns
* Assist customers with renting vehicles, resolving any issues or complaints in a timely and courteous manner
* Collaborate with colleagues to ensure seamless communication and efficient processing of customer transactions
* Maintain accurate records of customer interactions and resolve any discrepancies or issues that may arise

Requirements
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike
* Strong problem-solving skills, with the ability to think critically and respond effectively to customer concerns
* Basic computer skills, including proficiency in using point-of-sale systems and other software applications as required
* Availability to work flexible hours, including weekends and holidays, as needed

Benefits
* Competitive hourly rate: $17.50/hour
* Opportunities for career advancement and professional growth within our organization
* A dynamic and supportive work environment, with a focus on teamwork and collaboration
* Recognition and rewards for outstanding performance and contributions to our team

About You
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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