IT Support Specialist

2 weeks ago


Lexington, Kentucky, United States Advanced Automation Consulting Full time
Job Title: IT Support Analyst

We are seeking a highly skilled IT Support Analyst to join our team at Advanced Automation Consulting, Inc. in Columbia, SC. As an IT Support Analyst, you will be responsible for providing technical support to our clients and staff members across the Columbia, SC area.

Key Responsibilities:

  • Provide tier I/II/III assistance/troubleshooting via remote software, including support for POS Systems, Pin Pads/Credit Card Readers, Desktop/Laptop Computers, and iOS Devices.
  • Maintain/Support/Deploy IT hardware and software for staff as needed.
  • Handle problem recognition, research, isolation, resolution, and follow-up for incidents and requests.
  • Responsible for maintaining/updating support services documentation, including knowledge entries on desktop issues and application configurations.
  • Responsible for escalations to third-party vendors for additional support or technical dispatch as needed.
  • Participate in on-call after-hours support rotation.

Requirements:

  • AS/BS in Computer Science, Computer Engineering, or related technical discipline, or equivalent work experience.
  • Windows OS support knowledge and experience.
  • Knowledge and experience with ticket system platforms preferred (Servicenow/Freshservice).
  • Basic knowledge of Cat5 wiring and terminating a plus.
  • Basic understanding of Networking and IT infrastructure a plus.

About Us:

Advanced Automation Consulting, Inc. is an IT Consulting Services firm focused on the long-term success of our clients and consultants. We operate at the highest level of integrity at all times, strive to be the *Best of the Best* in all that we do, and are the Best Value service provider to our clients.



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