Concierge Assistant

19 hours ago


Bonita Springs, Florida, United States Discovery Senior Living Full time
About Us

At Discovery Senior Living, we're dedicated to providing exceptional care and services to our residents. Our thriving community, Woodlands Village, offers a supportive and inclusive environment where our team members can grow and thrive.

Job Summary

We're seeking a Concierge to join our team, responsible for providing exceptional customer service, managing communications, and ensuring a warm welcome for our residents and guests.

Key Responsibilities
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage telephone calls, take messages, and communicate with residents and staff as needed.
  • Greets residents and visitors, providing directions and information as required.
  • Collate marketing materials and prepare meal tickets for team members and family members.
  • Update resident phone lists, rosters, and move-in/move-out registers daily.
  • Manage appointments for residents and family members, including hairdressers and transportation services.
  • Maintain a clean and organized desk and entry area.
  • Distribute mail to residents, executive director, and department coordinators.
  • Maintain resident forms for miscellaneous credits.
  • Adhere to company policies and procedures.
Requirements
  • High school diploma or equivalent preferred.
  • One to three years of customer service experience or equivalent combination of education and experience.

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