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Banking Operations Supervisor

2 months ago

Mount Juliet, Tennessee, United States First Horizon National Corporation Full time

Position Overview:

The role of a Teller Operations Coordinator is essential to the functionality of our banking centers. This position emphasizes the importance of delivering outstanding customer service, guiding and training team members, identifying sales opportunities, and educating clients about our diverse range of products and services. If you are passionate about fostering customer relationships and excel in a collaborative environment, this role may be an excellent fit for you.

Work Schedule: Monday to Thursday 8 AM - 5 PM, Friday 8 AM - 6 PM, Saturday 8:30 AM - 1:30 PM

Core Responsibilities:

  • Oversee customer satisfaction within the banking center, effectively addressing customer concerns in alignment with organizational objectives.
  • Manage the operational integrity of the financial center by monitoring key risk areas, including discrepancies in teller transactions, operational losses, and adherence to audit protocols.
  • Maintain a cash drawer with strict compliance to audit and security regulations.
  • Supervise the control of vault cash, ensuring adherence to all relevant policies and procedures.
  • Organize workflow and manage teller scheduling to optimize efficiency.
  • Evaluate employee performance and provide necessary guidance and support.
  • Identify training requirements and establish performance improvement plans.
  • Promote additional services and bank products through cross-selling and referrals to enhance business relationships.
  • Conduct team meetings to communicate new policies and foster continuous staff development.
  • Facilitate discussions to enhance sales techniques, product knowledge, and customer service skills.
  • Clarify product features, updates, restrictions, and requirements to both customers and tellers.
  • Ensure maximum efficiency and control within the teller line operations.
  • Guarantee compliance with audit and security measures during service hours and at the start and end of banking operations.
  • Oversee the inventory management of cash, traveler's checks, official checks, and personal money orders through dual control processes.
  • Monitor daily ATM balancing and processing, including necessary audits.
  • Verify deposits made through night and lobby depositories.
  • Alert team members to any signs of fraud, kiting, theft, or other illicit activities.
  • Secure all cash records and transaction documentation at the close of business.
  • Manage teller cash limits and overall branch cash control.
  • Ensure daily cash reconciliation for the branch.
  • Assist in vault control responsibilities through dual oversight.
  • Exercise sound judgment in accordance with bank policies when authorizing teller transactions.

Qualifications:

  • High school diploma or equivalent; a bachelor's degree is preferred.
  • 2-5 years of relevant experience or a combination of education and experience.
  • Proficiency in using a 10-key calculator and Microsoft Office Suite (Word, Excel, Outlook).
  • Prior experience in a teller role is advantageous.

About First Horizon:
First Horizon is a prominent regional financial services provider committed to empowering our clients, communities, and employees to reach their full potential through capital and expert guidance. With significant assets and a dedicated workforce, we serve clients across multiple states, recognized as one of the best employers in the nation.

Benefits:
* Comprehensive medical, dental, and vision plans
* Health Savings Account with company contribution
* Maternity and parental leave
* Tuition reimbursement programs
* Mentorship opportunities
* 401(k) plan with competitive matching
* Additional benefits available

Diversity Commitment:
We are dedicated to fostering an equitable society, beginning with our associates, clients, and the communities we serve. Our commitment involves promoting equity, providing essential resources, and striving for excellence in all our endeavors.