Financial Services Operations Specialist

3 days ago


Pasadena, California, United States East West Bank Full time
Overview

East West Bank, a leading financial institution serving the U.S. and Greater China markets, is seeking a skilled Financial Services Operations Specialist to join its team. This role is responsible for providing exceptional customer service to cardholders and internal customers, while conducting simple general ledger reconciliation and settlement tasks.

Responsibilities
  • Develop in-depth knowledge of the bank's card product offerings
  • Investigate customer inquiries and issues related to their card products
  • Provide top-notch customer service to both external and internal customers
  • Perform routine general ledger reconciliation and settlement tasks
  • Review bankcard applications for accurate data entry
  • Maintain accurate card logs and ad-hoc reporting
  • Assist with other Credit Card Operations tasks as required
Requirements
  • Bachelor's degree or equivalent preferred
  • Familiarity with basic accounting principles
  • Excellent communication and interpersonal skills
  • Experience in a financial institution or related field highly desirable
  • Proficiency in Microsoft Office suite required (Excel, Word)
Compensation

The base pay range for this position is USD $18.00/Hr. - USD $21.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.



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