Hospitality Service Representative
2 weeks ago
Unlock Your Potential in Hospitality
Are you passionate about delivering exceptional customer service and creating memorable experiences for guests? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a skilled Hospitality Service Representative to join our team at Papago Golf Course/Lou's Bar & Grill.
About the Role
- Welcoming guests with a friendly smile and escorting them to their assigned table
- Ensuring seamless service by maintaining accurate guest lists and following check-in procedures
- Assigning opening and closing side duties and supervising side work to ensure a smooth service experience
- Providing exceptional support to service staff with bussing tables, taking cocktail orders, and more
- Maintaining a thorough knowledge of menu items, prices, and general service procedures
- Ensuring high standards of appearance and cleanliness in all service areas
- Remaining visible and accessible to guests, staff, and management
- Checking tables before service to ensure proper settings
- Communicating guest requests and concerns to the department manager
- Embodying safe work practices in job performance
- Regular and reliable attendance
- Performing other duties as required by supervisor
Requirements
- High school diploma or equivalent
- Ability to read and speak English
- Must complete Alcohol Awareness Training
- Knowledge of Microsoft Office applications
- Knowledge of point of sales (POS) system
Working Conditions
- Standing, walking, talking, and listening for extended periods
- Lifting up to 10 lbs. regularly
- Occasional reaching, using hands, tasting, smelling, climbing, balancing, stooping, kneeling, crouching, or crawling
- Modest noise level
- Extended hours during golf and holiday seasons
- Weekend and holiday work
About Troon
Troon is a world-leading professional club management company with a rich history of delivering exceptional guest experiences. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities, and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.
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