Patient Advocate II

2 weeks ago


League City, Texas, United States University of Texas Medical Branch Full time
Job Title: Patient Representative II

Job Summary:

We are seeking a highly skilled Patient Representative II to join our team at the University of Texas Medical Branch. As a Patient Representative II, you will play a critical role in providing exceptional patient experience by investigating patient complaints and resolving complex disputes.

Key Responsibilities:

  • Investigate patient complaints and mediate complex disputes to ensure patient satisfaction.
  • Complete case investigations, including issue clarification, medical record review, and conducting interviews with patients, families, and staff.
  • Provide assistance and support to patients, families, and staff to resolve complaints and issues.
  • Strive to achieve resolution of complaints at the most appropriate level within the organizational structure.
  • Manage a large caseload of patient inquiries, which require extensive follow-up and may be of a highly sensitive nature.
  • Prepare formal written responses on behalf of UTMB Health and maintain departmental records.
  • Initiate corrective action as appropriate to improve the patient experience.
  • Communicate effectively and professionally with patients, families, and staff.

Requirements:

  • Bachelor's degree or equivalent and four (4) years of experience in social services, clinical care, or clinical operations settings.
  • Excellent communication and conflict resolution skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.

What We Offer:

Salary commensurate with experience and a comprehensive benefits package.


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