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Patient Advocate
2 months ago
We are seeking a highly skilled Patient Advocate to join our team at UTMB Health. As a Patient Advocate, you will play a critical role in ensuring that our patients receive the highest level of care and service.
Key Responsibilities- Investigate patient complaints and concerns in a thorough and timely manner.
- MEDIATE complex disputes and de-escalate potentially volatile patient interactions with faculty and staff.
- Complete case investigations, including issue clarification, medical record review, policy and procedure review, and conducting interviews with patients, families, and staff.
- Provide assistance and support to patients, families, and staff to resolve issues in a satisfactory manner.
- Strive to achieve resolution of complaints at the most appropriate level within the organizational structure.
- Manage a large caseload of patient inquiries, which require extensive follow-up and may be of a highly sensitive nature.
- Achieve resolution of complaint/problem at the most appropriate level within the organizational structure.
- Prepare a formal written response on behalf of UTMB Health and maintain departmental records to facilitate tracking and accountability.
- Initiate corrective action as appropriate to improve the UTMB Health patient experience.
- Communicate effectively and professionally to both patients/families and staff with both written and verbal communication.
- Coordinate and participate in patient/staff conferences to develop contracts for challenging and/or non-compliant patients.
- Act as a resource regarding interpretation to internal and external customers of patient rights and responsibilities.
- Bachelor's degree or equivalent and four (4) years experience in social services, clinical care, or clinical operations settings.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information.
- Strong analytical and problem-solving skills.
- Salary commensurate with experience.
- Equal Employment Opportunity.
- UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state, or local laws.
