Chief Operations Officer, Sosemo

4 days ago

New York, New York, United States Sosemo Full time

About Us

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Sosemo is a boutique marketing agency specializing in marketing health brands. With over 12 years of experience, we have won numerous awards and accolades for our services.

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Job Overview

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We are seeking a dynamic Chief Operations Officer to lead and enhance our operational efficiency, human resources practices, and financial processes.

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About the Role

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The Chief Operations Officer will play a key role in managing office operations, human resources, finance, and company culture. This position serves as a strategic partner to leadership and a trusted resource for employees.

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Responsibilities

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The ideal candidate is highly organized, detail-oriented, and able to juggle multiple responsibilities while maintaining a high level of confidentiality and professionalism. Key responsibilities include:

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  • Operations:">
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    • Serve as the primary liaison between Sosemo and coworking space provider, Primary.">
    • Handle lease and contract negotiations, and organize office moves as needed.">
    • Oversee operations budget, software management, and cost control.">
    • Provide reporting and metrics on attendance, hours tracking, and sustainability.">
    • Lead EcoVadis sustainability efforts and manage the annual assessment.">
    • Oversee company cybersecurity awareness training through KnowBe4.">
    • Lead weekly team meetings and facilitate agenda.">
    • Manage hardware leasing program, IT equipment, and software auditing.">
    • Maintain vendor relationships and negotiate contracts.">
    • Oversee yearly insurance renewals and ensure compliance.">
    • Supervise the Operations Coordinator, supporting office administration, social media, and recruiting efforts.">
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    • Human Resources (HR):">
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      • Onboard new employees through the PEO platform, TriNet, ensuring a seamless employee experience.">
      • Conduct onboarding surveys and collect feedback for continuous improvement.">
      • Manage payroll, bonuses, and contractor payments.">
      • Administer scorecards for annual and mid-year performance reviews.">
      • Provide yearly reports on PTO usage, absentee rates, and HR metrics.">
      • Draft and distribute offer letters to prospective hires.">
      • Update employee handbooks and HR policies to maintain legal compliance.">
      • Conduct annual sexual harassment training through TriNet.">
      • Support benefits administration and open enrollment via TriNet.">
      • Document and manage employee relations issues with confidentiality and professionalism.">
      • Oversee the termination process, including exit interviews and offboarding tasks.">
      • Provide training to managers and leadership on best practices in HR and compliance.">
      • Maintain general knowledge of employment laws and regulations.">
      • Experience managing H-1B sponsorships is a plus.">
      • SHRM-CP certification is preferred but not required.">
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      • Finance:">
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        • Manage expenses and financial records in QuickBooks.">
        • Oversee accounts receivable and payable, including client invoicing and billing grids.">
        • Edit Statements of Work (SOWs) and ensure accuracy in financial documents.">
        • Onboard new clients and vendors for financial transactions.">
        • Manage annual 1099 filings and support tax compliance.">
        • Collaborate with the company's CPA to support end-of-year reporting and audits.">
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        • Culture & Engagement:">
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          • Organize and execute employee engagement initiatives, such as Community Service Day, the annual Holiday Party, and team-building events.">
          • Manage award submissions to promote organizational recognition.">
          • Conduct quarterly employee engagement surveys and analyze results to drive improvement.">
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          • Executive Support:">
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            • Edit correspondence, articles, and presentation decks on behalf of the CEO.">
            • Assist with light calendar management and scheduling.">
            • Coordinate light travel arrangements as needed.">
            • Handle ad hoc personal tasks for the CEO.">
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Qualifications

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The ideal candidate should possess:

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  • Bachelor's degree in business administration, human resources, or a related field.">
  • 7+ years of experience in operations, HR, or administrative leadership roles.">
  • Strong proficiency in QuickBooks, TriNet, and HRIS/PEO platforms.">
  • Knowledge of employment laws and best HR practices.">
  • Demonstrated ability to maintain confidentiality and handle sensitive information.">
  • Exceptional organizational, analytical, and communication skills.">
  • Proven experience leading sustainability initiatives (EcoVadis experience a plus).">
  • Strong leadership and people management abilities.">
  • A positive attitude and willingness to take on any task, big or small.">
  • SHRM-CP certification is preferred but not required.">
  • Prior P&L management or bookkeeping experience.">
  • Must be entrepreneurial spirited and willing to wear many hats.">
  • Must have strong verbal, interpersonal, and written communication skills.">
  • Must have working knowledge of PowerPoint and be capable of delivering professional presentations.">
  • Ability to manage and prioritize multiple projects simultaneously.">
  • Must be able to make decisions in a fast-paced environment.">
  • Must be highly detail-oriented.">
  • Prior experience in Operations, HR, or as an Office Manager at a startup or services agency is preferred.">
  • 3 professional references will be required.">

What We Offer

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We offer a competitive salary of $120,000 - $170,000, along with numerous opportunities to earn significantly more additional compensation through various programs including a yearly bonus. Our office has beautiful common areas, weekly yoga/meditation classes, and free snacks and coffee. Currently, we do offer a hybrid work schedule. However, employees are encouraged to work from the office 2-3 days per week. Fully remote employees located outside New York City will also be considered and are encouraged to apply.

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Contact Information

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Please note that all your information will be kept confidential according to EEO guidelines. If you are interested in this exciting opportunity, please submit your application.

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