Customer Experience Manager
6 days ago
We are seeking a highly skilled Customer Experience Manager to join our Retail Branch team in Hanover, PA. As a key member of our branch team, you will be responsible for coaching and mentoring tellers on customer service skills, supervising customer transactions, and identifying opportunities for PNC products.
The ideal candidate will have 1+ years of related experience in banking operations or customer-facing roles. They will possess excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.
About PNC
PNC is a Fortune 200 company that operates in 19 states and has over $530 billion in assets under management. We offer a comprehensive range of financial services, including deposit, lending, investment, and cash management products. Our employees take pride in our reputation as a trusted financial partner, and we are committed to maintaining the highest standards of ethics and integrity.
Responsibilities
The Customer Experience Manager will be responsible for:
- Coaching and mentoring tellers on customer service skills and product knowledge.
- Supervising customer transactions and ensuring accurate processing.
- Identifying opportunities for PNC products and referring customers to relevant services.
- Assisting the Branch Manager with performance management and new hire selection processes.
Requirements
To be considered for this role, candidates must meet the following requirements:
- 1+ years of related experience in banking operations or customer-facing roles.
- Excellent communication and leadership skills.
- Ability to work effectively in a fast-paced environment.
- Demonstrated knowledge of PNC products and services.
Benefits
PNC offers a comprehensive range of benefits to its employees, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, and a 401(k) plan with company match.
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