Customer Service Associate

4 days ago


Hanover, Pennsylvania, United States PNC Financial Services Group Part time
Job Overview
PNC Financial Services Group seeks a highly skilled and customer-focused Part Time Teller to join our Retail Branch organization. As a key member of our team, you will provide exceptional customer service, accurately perform high-volume customer banking transactions, and develop strong relationships with customers to promote banking product referrals.

About PNC
PNC is committed to fostering an inclusive workplace culture where all employees feel respected, valued, and empowered to contribute to the company's success. Our diverse and talented team is united in delivering the best experience for our customers.

Key Responsibilities
  • Deliver unique customer experiences aimed at improving financial well-being and creating loyalty through personalized interactions.
  • Process various customer interactions, educating them on alternatives available for their financial transactions and identifying opportunities to refer relevant banking products.
  • Engage with customers in the lobby to connect with them and position PNC products that meet their needs.
  • Apply product and procedural knowledge to solve customer problems and ensure efficient and accurate completion of teller and branch daily operations.

Requirements
  • Customer Focus - Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in business decisions.
  • Risk Management - Assessing and effectively managing risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.

Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role. Required skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales. Preferred competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem-solving, and understanding customer needs.

Benefits
PNC offers a comprehensive range of benefits to support the well-being and career growth of its part-time employees, including medical/prescription drug coverage, dental and vision options, employee life insurance, 401(k) with PNC match, pension and stock purchase plans, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

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