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Customer Service Representative

2 months ago

Mechanicsville, Virginia, United States Teleperformance USA Full time

Job Summary:

We are seeking a highly skilled and motivated individual to join our team as a Pre-Licensed Representative at Teleperformance USA. As a key player in delivering exceptional customer service, you will be responsible for handling customer inquiries, providing excellent service through active listening, and resolving issues efficiently.

About the Role:

  • Handle customer inquiries and provide timely and effective solutions
  • Work with sensitive customer information and maintain confidentiality
  • Communicate effectively with customers to resolve issues and improve their experience
  • Collaborate with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements:

  • Minimum of 6 months customer service experience
  • Strong communication and interpersonal skills
  • Ability to work various shifts, including evenings and weekends
  • High school diploma or equivalent required
  • Insurance license not required, but a plus

What We Offer:

  • Paid training program to help you prepare for the State Insurance Exam
  • Competitive wages and benefits package
  • Opportunities for career growth and advancement
  • A positive and supportive work environment
  • Employee wellness and engagement programs

About Teleperformance USA:

We are a global business services company that delivers digitally powered solutions to streamline operations for top brands around the world. With a diverse team speaking over 300 languages, we make a positive impact on communities and the environment.