Guest Service Director

4 days ago


Brighton, United States Colwen Hotels Full time

We're seeking a dedicated and detail-oriented Guest Service Director to join our team at AC Hotel Cleveland Circle. In this key leadership role, you'll oversee the front desk and night audit functions, ensuring seamless guest experiences and high levels of associate satisfaction.

About Colwen Hotels

Colwen Hotels is a rapidly growing hospitality company with a passion for innovation and excellence. Our portfolio of hotels across 10 states offers unique opportunities for growth and development. We prioritize teamwork, accountability, and continuous improvement in everything we do.

About the Role

This role requires a strong leader with excellent interpersonal and customer service skills. You'll assist in managing day-to-day operations, interviewing and supervising associates, processing transactions, and providing exceptional guest service. Your ability to analyze processes and identify areas for improvement will be crucial in driving business success.

The estimated annual salary for this role is $$56,000 - $61,000, based on experience. Benefits include a range of insurance options, paid time off, and training and development opportunities.

If you're a motivated and results-driven individual looking to advance your career in hospitality, apply now



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