Ecommerce Operations Specialist

4 days ago


Emeryville, California, United States The Rockridge Group Full time
Job Description

We are seeking an experienced Ecommerce Operations Specialist to join our team at The Rockridge Group. As an Ecommerce Operations Specialist, you will be responsible for delivering operational excellence in our ecommerce systems.

Key Responsibilities:

  • Develop and support integrations between Shopify, Boomi, NetSuite, and Salesforce.
  • Enforce and improve ecommerce operations policies, including change management, user governance, data access control, and incident management.
  • Communicate with business stakeholders, collect requirements, and collaborate with overseas developers to continuously improve our ecommerce systems.
  • Monitor the health status of our ecommerce systems and email marketing campaigns through analytics and key metrics.
  • Address any risks that impact our live operations.

Requirements:

  • Bachelor's degree.
  • Ten (10+) years related experience in system engineering and integration.
  • Five (5+) years of experience in project management in system integration.
  • Five (5+) years in enforcing and improving software change management in live operations.
  • Excellent communicator who explains technical details in nontechnical language.
  • Solid understanding of cybersecurity.
  • Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary.
  • Proficient with MS Office, Google Suite, and Jira.

Preferred Qualifications:

  • Experience in Shopify, Google Analytics, Google Search Console, and Google Tag Management is highly preferred.
  • Experience with Accessible Rich Internet Applications (ARIA) is a big plus.


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