Physician Billing Specialist

1 month ago


Westwood, Massachusetts, United States Boston Children's Hospital Full time

Boston Children's Hospital is seeking a skilled Physician Billing Associate to join our Shared Service Customer Service team. As a key member of our team, you will provide exceptional support to our patients and parents related to collecting payments, answering billing questions, and completing other transactions related to physician bills on behalf of the BCH's Physician Organization. Your responsibilities will include delivering an exceptional experience to every internal and external customer, communicating issues and problems identified through daily work to management, and providing front-facing support in the office setting by accepting and disseminating deliveries from vendors. You will also sort and disseminate interoffice mail and USPS mail, run daily outgoing mail through a postage machine, and provide liaison support between Shared Service Center (SSC) staff and off-site admin as it relates to hardware issues and hardware acquisition. Additionally, you will provide support to the SSC with which may include working in our electronic medical record billing systems (EPIC), including but not limited to miscellaneous projects such as researching and resolving denied claims, resolving billing edits, and calling insurance companies to resolve denials. You will also follow established regulations and procedures in the collection, recording, storage, and handling of information, ensure required documentation of issues is complete, accurate, timely, and legible, protect and preserve confidentiality and integrity of all information according to Boston Children's Hospital's HIPAA confidentiality policy, and meet short and long-term goals and objectives as established for the work unit. To qualify, you must have a High School Diploma/GED, 1 year of experience in a multi-specialty physician billing or medical office setting, attention to detail, good organizational skills, ability to meet priorities within set timeframes, and ability to work as part of a team. You must also have strong written, verbal, analytical, and communication skills, ability to provide effective customer service, ability to interact professionally and handle sensitive information/issues in a confidential and respectful manner, analytical skills to gather and interpret data in situations in which the information or challenges are relatively routine, ability to adhere to processes, policies, and procedures, demonstrates professional integrity, ability to effectively manage multiple demands and projects, as well as perform in a high-volume and fast-paced production environment. Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes. Experience the benefits of passion and teamwork.



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