Clinical Intake Specialist

4 weeks ago


Santa Barbara, California, United States VNA Health Full time
About VNA Health

VNA Health is a leading provider of home health care services, dedicated to revolutionizing healthcare through compassion and innovation. Our mission is to prioritize every individual's well-being, empowering our employees to make a real difference in the lives of our patients and communities.

Why Choose VNA Health?
  • We offer a comprehensive benefits package, including fully-paid insurance premiums, generous Paid Time Off (PTO) accrual, and a wellness benefit providing $1,000 annual reimbursement for fitness and wellness expenses.
  • Our financial wellness program includes a matching 403(b) Retirement Plan and Healthcare and Dependent Care Flexible Spending Accounts (FSA).
  • We foster a supportive company culture, promoting employee well-being through programs like the Employee Assistance Program (EAP) and public transportation reimbursement.
  • Our competitive compensation package includes a salary of $ per hour.
  • We offer flexible scheduling options, including onsite 8-5PM, Tuesday - Saturday, or Sunday - Thursday.
Job Summary

Under the direction and supervision of the Intake Manager, the Intake Specialist - Clinical will be an integral member of the Intake Department, contributing to increasing VNA Health's revenue and reputation by converting referrals to successful admissions.

Key Responsibilities
  • Assess, triage, and process referrals to successful admissions in a timely, accurate, and professional manner.
  • Meet or exceed goals regarding referral-to-admit conversion rate and face-to-face encounter documentation.
  • Enter all pertinent data in EMR and other electronic and manual systems with a high degree of accuracy, timeliness, and completeness.
  • Respond to all inquiries of internal and external customers in a timely, accurate, and professional manner.
  • Demonstrate comprehensive working knowledge of VNA Health's programs and services, including associated regulations and payment sources.
  • Maintain strong proficiency in external data systems.
  • Comply with applicable Joint Commission standards.
  • Maintain high standards of customer service at all times.
Requirements
  • Current state of California LVN license and graduation from accredited nursing school strongly preferred.
  • Experience in home health, hospice, personal care services highly desired.
  • Strong critical thinking skills to assess situations and recommend solutions.
  • High attention to detail and strong organizational skills.
  • Exceptional communication skills, including strong listening skills and ability to respectfully and succinctly convey information to diverse constituents.
  • Excellent customer service focused on respectful and responsive solutions.
  • Ability to juggle a variety of tasks in fast-paced environment while clearly defining priorities and managing time efficiently.
  • Ability to stay focused and to maintain a high degree of accuracy with repetitive tasks.
  • Ability to stay calm and respectful in crises and challenging situations.
  • Self-directed and requires minimal supervision.
  • Excellent information technology skills - including the Google Suite and electronic health record systems.
  • Passionate about VNA Health's mission and upholds the agency's core values of compassion, integrity, teamwork, and excellence.
  • Bilingual in Spanish-English strongly preferred.

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