Clinical Intake Specialist
4 weeks ago
VNA Health is a leading provider of home health care services, dedicated to revolutionizing healthcare through compassion and innovation. Our mission is to prioritize every individual's well-being, empowering our employees to make a real difference in the lives of our patients and communities.
Why Choose VNA Health?- We offer a comprehensive benefits package, including fully-paid insurance premiums, generous Paid Time Off (PTO) accrual, and a wellness benefit providing $1,000 annual reimbursement for fitness and wellness expenses.
- Our financial wellness program includes a matching 403(b) Retirement Plan and Healthcare and Dependent Care Flexible Spending Accounts (FSA).
- We foster a supportive company culture, promoting employee well-being through programs like the Employee Assistance Program (EAP) and public transportation reimbursement.
- Our competitive compensation package includes a salary of $ per hour.
- We offer flexible scheduling options, including onsite 8-5PM, Tuesday - Saturday, or Sunday - Thursday.
Under the direction and supervision of the Intake Manager, the Intake Specialist - Clinical will be an integral member of the Intake Department, contributing to increasing VNA Health's revenue and reputation by converting referrals to successful admissions.
Key Responsibilities- Assess, triage, and process referrals to successful admissions in a timely, accurate, and professional manner.
- Meet or exceed goals regarding referral-to-admit conversion rate and face-to-face encounter documentation.
- Enter all pertinent data in EMR and other electronic and manual systems with a high degree of accuracy, timeliness, and completeness.
- Respond to all inquiries of internal and external customers in a timely, accurate, and professional manner.
- Demonstrate comprehensive working knowledge of VNA Health's programs and services, including associated regulations and payment sources.
- Maintain strong proficiency in external data systems.
- Comply with applicable Joint Commission standards.
- Maintain high standards of customer service at all times.
- Current state of California LVN license and graduation from accredited nursing school strongly preferred.
- Experience in home health, hospice, personal care services highly desired.
- Strong critical thinking skills to assess situations and recommend solutions.
- High attention to detail and strong organizational skills.
- Exceptional communication skills, including strong listening skills and ability to respectfully and succinctly convey information to diverse constituents.
- Excellent customer service focused on respectful and responsive solutions.
- Ability to juggle a variety of tasks in fast-paced environment while clearly defining priorities and managing time efficiently.
- Ability to stay focused and to maintain a high degree of accuracy with repetitive tasks.
- Ability to stay calm and respectful in crises and challenging situations.
- Self-directed and requires minimal supervision.
- Excellent information technology skills - including the Google Suite and electronic health record systems.
- Passionate about VNA Health's mission and upholds the agency's core values of compassion, integrity, teamwork, and excellence.
- Bilingual in Spanish-English strongly preferred.
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