Restaurant Shift Manager

3 days ago


Aurora, Colorado, United States Potbelly Corporate Full time
Restaurant Shift Leader Job Description

Potbelly Corporate is seeking a skilled Restaurant Shift Leader to join our team. As a key member of our restaurant operations, you will be responsible for leading a shift by managing and developing associates to execute outstanding product quality and customer service, building sales, and controlling costs.

Key Responsibilities:
  • Lead team members on shifts, including efficient assignment of tasks while providing feedback
  • Ensure all security procedures are followed
  • Ensure back-of-the-house procedural standards are met
  • Count drawers and follow proper daily cash handling procedures
  • Prepare quality finished products efficiently
  • Comply with health and safety standards for food, cleanliness, and safety
  • Restock food line, chips, and cooler
  • Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash
  • Operate cash register: handle, balance, and follow all cash handling procedures
  • Effectively handle customer complaints/issues
  • Other duties as assigned
Requirements:
  • You want to delight customers with great food and good vibes
  • You are friendly and customer service oriented
  • You have strong written and verbal communication skills
  • You enjoy problem-solving
  • You enjoy higher levels of noise from music, customer, and employee traffic
  • You love working in a fast-paced environment
  • You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish
  • You can handle the heat of the kitchen – knife skills are a plus
  • You're at least 18 years old
  • A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
  • You're able to stand/walk for 8-9 hours or as needed
  • You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
  • Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment

Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work.

We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, or veteran status.



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