Windows Server Engineer

3 weeks ago


Chantilly, Virginia, United States ManTech Full time
Job Details

This is a full-time position that requires a minimum of 5 years of experience as a System Analyst/Administrator or similar role.

Compensation

The salary range for this position is $85,000 - $110,000 per year, depending on experience.

Responsibilities and Requirements
  • Maintain/troubleshoot Windows servers and workstations, both on-site and remote
  • Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems
  • Maintain domain controllers, file servers, application servers and other cloud resources
  • Properly receive and triage customer incidents in the ticketing system
  • Follow standard operating procedures to accurately log all tickets within the ticketing system
  • Perform remote troubleshooting through diagnostic techniques
  • Properly escalate unresolved tickets to the next tier of support
  • Engage with customers throughout the process and follow up to ensure proper incident closure
  • Ensure quality and productivity standards are maintained while meeting customer timelines
  • Assist in configuring baseline switches, routers and PCs being prepared for deployment
  • Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories
  • Perform remote site surveys and identify requirements for hardware and cabling
  • Appropriate DoD 8570 Level II certification
  • Experience with network and patch management
  • Knowledge of system security, data backup/recovery, and network monitoring
  • Ability to troubleshoot and problem solve issues to resolution
  • 10% local travel
  • Excellent customer interaction with a focus on positive service support
  • Possible evening and/or weekend work as needed (overtime pay available if necessary/approve)


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