Windows Server Engineer
3 weeks ago
This is a full-time position that requires a minimum of 5 years of experience as a System Analyst/Administrator or similar role.
CompensationThe salary range for this position is $85,000 - $110,000 per year, depending on experience.
Responsibilities and Requirements- Maintain/troubleshoot Windows servers and workstations, both on-site and remote
- Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems
- Maintain domain controllers, file servers, application servers and other cloud resources
- Properly receive and triage customer incidents in the ticketing system
- Follow standard operating procedures to accurately log all tickets within the ticketing system
- Perform remote troubleshooting through diagnostic techniques
- Properly escalate unresolved tickets to the next tier of support
- Engage with customers throughout the process and follow up to ensure proper incident closure
- Ensure quality and productivity standards are maintained while meeting customer timelines
- Assist in configuring baseline switches, routers and PCs being prepared for deployment
- Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories
- Perform remote site surveys and identify requirements for hardware and cabling
- Appropriate DoD 8570 Level II certification
- Experience with network and patch management
- Knowledge of system security, data backup/recovery, and network monitoring
- Ability to troubleshoot and problem solve issues to resolution
- 10% local travel
- Excellent customer interaction with a focus on positive service support
- Possible evening and/or weekend work as needed (overtime pay available if necessary/approve)
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