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Billing Operations Supervisor

2 months ago

Anaheim California, United States University of California, Irvine Full time

Overview:


The University of California, Irvine (UCI) Health represents the clinical division of the University and stands as the sole academic health system in Orange County.

UCI Health encompasses its primary campus, a 459-bed acute care facility, alongside four additional hospitals and affiliated medical professionals within the UCI Health Community Network across Orange and Los Angeles counties, along with various outpatient care centers throughout the area.

Recognized among America's Best Hospitals by U.S.

News & World Report for over two decades, UCI Medical Center offers specialized tertiary and quaternary care and is home to Orange County's only verified trauma center and comprehensive burn center.

UCI Health caters to a population of nearly 4 million residents in Orange County, western Riverside County, and southeastern Los Angeles County.

To learn more about UCI Health, visit

Responsibilities:

Position Summary:


Under the guidance of the Billing Manager, the incumbent will oversee the daily operations and functions of the assigned billing units.

The role involves monitoring billing and collections processes, addressing any discrepancies, and providing management with relevant trends.

Supervises the overall workflow of billing units, ensuring that tasks are executed accurately and promptly to meet established deadlines and objectives.

The supervisor will troubleshoot daily correspondence issues, including missing or delayed requests, and will research and implement solutions. Additionally, the supervisor will create, track, and maintain productivity logs for the unit.


Qualifications:
Required

Qualifications:
Ability to foster and maintain effective working relationships across the Health System

Ability to sustain a work pace suitable for the workload

Demonstrated customer service skills relevant to the position

Excellent written and verbal communication skills in English

Bachelor's degree in a related field and/or equivalent experience/training

Possession of the skills, knowledge, and abilities essential for successful job performance

Strong leadership capabilities to mentor and enhance staff performance.

Ability to conduct thorough and accurate reviews of complex subordinate work and oversee the coordination of ongoing tasks and projects over extended periods.


Ability to supervise, schedule, and coordinate daily activities of subordinate staff while effectively managing multiple priorities in a fast-paced, dynamic environment.

Comprehensive knowledge of medical and insurance terminology, billing, and collections procedures, as well as external regulations.

Familiarity with human resources management policies, with the ability to assess and document human resources matters and performance.

Strong skills in delivering quality customer service.

Interpersonal skills to resolve conflicts and collaborate effectively with all stakeholders, including patients, physician offices, third-party payers, attorneys, external agencies, and clinical and administrative personnel across departments.


Proficient in written and verbal communications, with the ability to effectively motivate others, convey complex information clearly and concisely, and prepare and present various reports and analyses.


Computer proficiency in all relevant software, hardware, and systems, including scheduling and calendaring programs to effectively set and communicate work schedules.

Preferred

Qualifications:
Knowledge of university and medical center organizations, policies, procedures, and forms

Conditions of Employment:
The University of California, Irvine (UCI) is committed to providing a safe and healthy environment for the entire UCI community.

As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

Background Check and Live Scan

Legal Right to Work in the United States

Vaccination Policies

Smoking and Tobacco Policy

Drug-Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job-specific requirements.

California Child Abuse and Neglect Reporting Act

E-Verify

Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page:

Closing Statement:
The University of California, Irvine is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC .

We are dedicated to attracting and retaining a diverse workforce while honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request.

For more information, please contact UCI's Employee Experience Center (EEC) at or at (phone number removed), Monday - Friday from 8:30 a.m.

- 5:00 p.m.