Front Desk Associate Overnight Part Time

3 weeks ago


Cleveland, Alabama, United States Planet Fitness Full time
About Us

At Planet Fitness, our mission is to provide a high-quality fitness experience in a welcoming, judgement-free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing.

Our Culture

We are a company that values a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. We have a strong set of values that guide our actions and decisions.

About the Role

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional 'Judgement Free' member experience. Daily responsibilities include:

  • Greeting members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Helping to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolving member concerns and escalating to a Manager as needed.
  • Answering phones in a friendly manner and assisting callers with their inquiries.
  • Performing membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Performing prospective member calls and tours; assessing their membership needs.
  • Executing retail transactions with accuracy and driving sales goals.
  • Resolving member concerns and escalating to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter-free by following the routine cleaning schedule.
  • Frequently performing a comprehensive walk of all club areas; quickly fixing any safety/policy issues and addressing cleanliness concerns.
  • Promptly addressing maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).
Why Join Our Team?

We offer a range of benefits to our employees, including:

  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plan
  • Employee perks and discounts
  • Engaging team-building competitions and social events
Requirements

To be successful in this role, you will need:

  • 6-12 months of experience in a customer service environment
  • Must be 18 years of age or older
  • Ability to pass a background check
  • Willingness to become CPR/AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency
Compensation

The hourly rate for this position is $12.00.



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