MacOS System Administrator
2 weeks ago
RIVA Solutions is seeking a highly skilled MacOS System Engineer to join our team. As a MacOS System Engineer, you will be responsible for designing, configuring, installing, maintaining, managing, and upgrading Apple hardware and software systems and associated peripherals in support of Chemical Science Laboratory's (CSL) scientific research and development mission.
Key Responsibilities:- Provide direct customer support and helpdesk ticket response for MacOS users, including builds, image creation, patching, software installation and updates, and operating system upgrades.
- Design, configure, implement, and support all MacOS devices within CSL.
- Provide Google Apps for Government user support, including Gmail, Calendar, Drive, Voice, and Meet.
- Document processes and procedures, and user help docs.
- Assist with various inventory processes.
- Perform other job-related duties as assigned.
- In-depth understanding of macOS, including its architecture, security features, user management, and troubleshooting techniques.
- MDM and Orchestration Tools: Familiarity with Mobile Device Management (MDM) solutions like Jamf, Mosyle, Munki, or Apple Business Manager (ABM) for mass device deployment, configuration, and security.
- Ability to create policies and tasks to automate support day-to-day operations.
- Ability to provision/re-provision new and existing systems in a timely manner.
- Detailed knowledge of integrating Smartcard (HSPD-12 or other) and other authentication mechanisms (Hardware Tokens, etc.) on Mac systems.
- Ability to implement configuration baselines: DISA STIGs, USGCB, etc. both with and without MDM/Orchestration Tools.
- Mac Command Line Knowledge: Ability to work in the command line to resolve issues.
- Understanding of advanced patching concepts and automation and the ability to patch systems on a frequent basis to meet various policies and meet Government security requirements.
- Experience with various third-party security applications (McAfee/Nessus/Trellix, etc.).
- Understanding of Active Directory/Azure AD Integration.
- Apple Ecosystem: Knowledge of Apple's deployment tools and services like Apple School Manager (ASM) and Apple Configurator.
- Communication: Ability to clearly explain technical concepts to users with varying levels of technical knowledge.
- Problem-solving: Skills to diagnose and resolve complex issues related to Mac devices and software.
- Customer Service: Providing excellent user support and resolving their technical issues efficiently.
- Adaptability: The Apple ecosystem constantly evolves, so a willingness to learn and stay updated is crucial.
- Bachelor's degree in computer science or related discipline, or commensurate work experience.
- Demonstrated experience in macOS system administration and direct customer support.
- Experience providing support to Apple macOS computer users, and thorough familiarity with macOS operating system and support tools (JAMF, ABM, etc.).
- Possess current Apple certifications (Apple Certified IT Professional, Apple Certified Support Professional).
- Health, Dental, and Vision Coverage.
- Life Insurance.
- Retirement Benefits / 401K with company matching.
- HSA/FSA Spending Accounts.
- Long- and short-term disability.
- Pet Insurance.
- Wellness Program Initiatives.
- RIVA Flex.
- Additional Workplace Benefits.
RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any protected class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email. Only messages left for this purpose will be returned.
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