Customer Service Representative
17 hours ago
We are seeking a talented Sales and Customer Experience Associate to join our team at Kohl's. This role is perfect for individuals who are passionate about delivering exceptional customer service and building strong relationships with customers.
As a Sales and Customer Experience Associate, you will be responsible for providing excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will also be expected to deliver speed of service transactions while creating a compelling customer experience.
Key Responsibilities:
- Engage customers by greeting them and offering assistance with products and services.
- Accurately and efficiently execute point of sale and customer service standards based on company guidelines.
- Meet or exceed individual goals (e.g., credit, loyalty).
- Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices.
- Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl's brand standards.
- Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies).
Requirements:
- Excellent customer service skills and ability to multi-task with strong attention to detail.
- Verbal/written communication and interpersonal skills.
- No retail experience required.
- Must be 16 years of age or older.
- Flexible availability, including days, nights, weekends, and holidays.
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