IT Support Specialist

1 week ago


Olive Branch, Mississippi, United States Jobot Full time
About the Role

We are seeking a skilled IT Help Desk Technician to join our team in Olive Branch, MS. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.

Key Responsibilities
  • Install, configure, troubleshoot, and maintain desktop workstation devices, including software and hardware components.
  • Install, troubleshoot, update, and configure desktop productivity applications on Microsoft Windows and Mac OS workstations.
  • Strong functional understanding of Windows 7/10 and the configuration or troubleshooting tasks necessary to achieve or restore user-desired functionality.
  • Understanding of Networked Devices, knowledge of the procedures used to troubleshoot network issues, and the ability to diagnose and resolve networking issues/conflicts.
  • Understanding of system/network security risks and familiarity with tools necessary to verify and scan for vulnerabilities.
  • Ability to communicate with non-technical users and assist them with technical issues as well as teaching them computer basics.
  • Strong understanding of MS Active Directory, MS Exchange Email, and MS O365.
  • Experience with Symantec Ghost or other desktop system deployment solutions.
  • Experience with multimedia design and development applications a plus.
  • Ability to adapt and excel in a fast-paced, heterogeneous environment.
  • Excellent organizational skills and ability to generate concise and accurate documentation.
What We Offer
  • 40 hour work weeks (or less) are the rule, not the exception.
  • High level autonomy in the position.
  • Outstanding room for growth and promotion.
  • Track record of strong tenure and promoting from within.
Requirements
  • Proficiency in installing, configuring, troubleshooting, and maintaining desktop workstation devices.
  • Strong functional understanding of Windows 7/10.
  • Understanding of Networked Devices and system/network security risks.
  • Ability to communicate with non-technical users.
  • Strong understanding of MS Active Directory, MS Exchange Email, and MS O365.
  • Experience with Symantec Ghost or other desktop system deployment solutions.
How to Apply

If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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