IT Support Specialist
2 days ago
As a key member of the Softworld Inc team, you will be responsible for maintaining the highest standards of technical support and troubleshooting for our clients. Your expertise in desktop hardware, operating systems, and software will be essential in resolving complex technical issues and ensuring seamless system performance.
You will work closely with the System and Network Engineering Teams to provide diagnostic support and capture site-specific network, server, and end-device documentation. Your strong understanding of network systems and protocols, as well as server hardware and operating systems, will be crucial in this role.
Additionally, you will provide first-level support to incident management activities in the plant and problem and change management activities for the site. This will include weekend, holiday, and after-hours support when required. Your ability to develop and maintain functional knowledge of all critical operational application software and processes will be essential in providing support and training to site users.
Key Qualifications:
- Experience in working with Warehouse Management systems in a shop floor environment would be desirable.
- A strong understanding and working knowledge of desktop hardware, operating systems, and software.
- A good understanding of network systems and protocols as well as server hardware and operating systems.
This is a fantastic opportunity to join a dynamic team and contribute to the success of Softworld Inc. If you are a motivated and experienced IT professional looking for a new challenge, please apply today.
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