Customer Service Representative

6 days ago


Greensboro, United States Spare Time Entertainment Full time

**Job Summary**

We are seeking a highly motivated and customer-focused Guest Service Associate to join our team at Spare Time Entertainment. As a Guest Service Associate, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and maintaining a clean and safe environment.

**Key Responsibilities**

  • Greet guests and determine their needs, providing startup instructions as necessary.
  • Answer guest inquiries over the phone and in-person, providing accurate information.
  • Inform guests of upcoming promotions, specials, and events.
  • Operate the POS System, making accurate transactions, and printing reports or scores.
  • Issue, record, and redeem gift certificates, coupons, etc., according to company policy.
  • Balance receipts, count cash, and complete daily shift paperwork.
  • Manage lane inventory and assist with lane turnover tasks.
  • Maintain a sanitary, organized, and presentable area.
  • Communicate with pit crews, operate call buttons, relay information, log calls, and check response time.
  • Perform various duties related to vending machines, including removing, counting, and recording vending money, restocking items, etc.
  • Perform opening and closing duties as required.
  • Monitor guests for rule violations.

**Requirements**

  • 6+ months of previous entertainment center, hospitality, or retail experience.
  • High school diploma or equivalent preferred.


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