Customer Service Representative
6 days ago
**Job Summary**
We are seeking a highly motivated and customer-focused Guest Service Associate to join our team at Spare Time Entertainment. As a Guest Service Associate, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and maintaining a clean and safe environment.
**Key Responsibilities**
- Greet guests and determine their needs, providing startup instructions as necessary.
- Answer guest inquiries over the phone and in-person, providing accurate information.
- Inform guests of upcoming promotions, specials, and events.
- Operate the POS System, making accurate transactions, and printing reports or scores.
- Issue, record, and redeem gift certificates, coupons, etc., according to company policy.
- Balance receipts, count cash, and complete daily shift paperwork.
- Manage lane inventory and assist with lane turnover tasks.
- Maintain a sanitary, organized, and presentable area.
- Communicate with pit crews, operate call buttons, relay information, log calls, and check response time.
- Perform various duties related to vending machines, including removing, counting, and recording vending money, restocking items, etc.
- Perform opening and closing duties as required.
- Monitor guests for rule violations.
**Requirements**
- 6+ months of previous entertainment center, hospitality, or retail experience.
- High school diploma or equivalent preferred.
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