Plumbing Operations Manager
5 days ago
Plumbing Operations Manager
About the Job:We are seeking a highly experienced Plumbing Operations Manager to join our team in Milford, CT. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our plumbing services, ensuring that all work is performed efficiently, safely, and in compliance with industry standards.
About Us:HL Bowman Inc was founded in 1954 on principles of hard work, strong ethics, and providing quality service to our customers. We pride ourselves in creating an excellent working environment by hiring the best technicians, training them better than anyone, and creating an environment where our technicians are our number one priority.
Key Responsibilities:- Supervise and manage a team of plumbing field technicians, providing daily guidance, technical support, and performance feedback.
- Be on the field as needed to run calls or conduct ride-alongs.
- Effectively leverage central functions to ensure that technicians adhere to company policies, industry standards, and safety regulations.
- Lead regular team meetings to discuss job progress, safety protocols, customer issues, and areas for improvement.
- Provide mentorship and ongoing training to field technicians, ensuring skill development and operational excellence.
- Monitor job progress and ensure timely completion of service and installation projects.
- Collaborate with the customer service and dispatch teams to ensure smooth communication and coordination between office and field operations.
- Adjust technician schedules as needed based on job priority, emergencies, and unforeseen circumstances.
- Conduct job site inspections to assess quality, safety compliance, and customer satisfaction.
- 5+ years of field experience in plumbing and minimum of 2 years in a supervisory or management role.
- Proven ability to manage a team of field technicians in a fast-paced environment.
- Strong understanding of plumbing systems, including installation, maintenance, and repair.
- Excellent communication skills, with the ability to interact professionally with both technicians and customers.
- Proficiency in using technology and software systems to drive operational efficiencies.
- Knowledge of ServiceTitan, a plus.
- Connecticut P2 Trade License - Signing bonus for well-qualified and licensed supervisors.
$85,000 - $110,000 per year, depending on experience.
Benefits:- Full medical, dental, and vision packages.
- Fully employer-paid options.
- 401(k) with company match.
- Continuous education stipends available.
- Performance pay directly tied to results.
- We invest in your future - leadership training that directly results into bigger career opportunities.
- We operate at the speed of a start-up with the investment backing of institutional investors.
- We pride ourselves in creating an excellent working environment.
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