Technical Support Specialist
4 days ago
Job Description:
Job Summary:
Cynet Systems is seeking a skilled Desktop Support Technician to provide exceptional customer service and technical support to our internal users, external customers, and vendors. The ideal candidate will have a strong background in hardware and software maintenance, as well as excellent communication skills.
Key Responsibilities:
- Provide customer service support to internal users, external customers, and vendors.
- Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
- Maintain detailed and accurate records in workload management, asset management, and administrative applications.
- Provide tier I and II support in all areas of the organizational service portfolio.
- Communicate in a professional, positive, and timely manner in person, on the phone, and via electronic means.
- Use routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
- Self-directed once assigned work and functions with considerable independence.
- Show an interest in learning plus advanced aspects of functional skills.
- Actively maintain a level of self-study related to technology and customer service.
- Ability to communicate with the customer in non-technical terms so the users can understand.
Qualifications:
Requirements:
- Associate degree in a relevant field with 4+ years of technical support experience or 6+ years of technical support experience in lieu of a degree.
- Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
- Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
- Familiarity with general networking and customer/server concepts.
- Ability to lift 50 pounds with assistance.
- Ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation.
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