Technical Support Specialist

4 days ago


Cooperstown, United States Cynet Systems Full time

Job Description:


Job Summary:

Cynet Systems is seeking a skilled Desktop Support Technician to provide exceptional customer service and technical support to our internal users, external customers, and vendors. The ideal candidate will have a strong background in hardware and software maintenance, as well as excellent communication skills.


Key Responsibilities:

  • Provide customer service support to internal users, external customers, and vendors.
  • Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
  • Maintain detailed and accurate records in workload management, asset management, and administrative applications.
  • Provide tier I and II support in all areas of the organizational service portfolio.
  • Communicate in a professional, positive, and timely manner in person, on the phone, and via electronic means.
  • Use routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
  • Self-directed once assigned work and functions with considerable independence.
  • Show an interest in learning plus advanced aspects of functional skills.
  • Actively maintain a level of self-study related to technology and customer service.
  • Ability to communicate with the customer in non-technical terms so the users can understand.


Qualifications:


Requirements:

  • Associate degree in a relevant field with 4+ years of technical support experience or 6+ years of technical support experience in lieu of a degree.
  • Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
  • Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
  • Familiarity with general networking and customer/server concepts.
  • Ability to lift 50 pounds with assistance.
  • Ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation.


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