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Video Teller Representative

2 months ago

Columbus, Mississippi, United States BankFirst Financial Services Full time
Job Summary

BankFirst Financial Services is seeking a highly skilled Video Teller to join our team. As a Video Teller, you will be responsible for engaging customers through Interactive Teller Machines, providing exceptional customer service, and handling various banking transactions.

Key Responsibilities
  • Customer Service
    • Provide high-quality customer service to customers through video calls.
    • Resolve customer complaints and issues in a professional and courteous manner.
  • Transaction Processing
    • Process customer transactions, including deposits, withdrawals, and transfers.
    • Verify customer information and ensure accurate processing of transactions.
  • Banking Center Operations
    • Contribute to the overall efficiency and effectiveness of the banking center.
    • Assist with opening and closing the banking center, as needed.
  • Sales and Cross-Selling
    • Support a sales environment and actively seek opportunities to cross-sell bank products.
    • Make customer referrals in support of the retail scorecard goal.
Requirements
  • Education
    • High school diploma or equivalent required.
  • Skills
    • Strong communication and presentation skills.
    • Ability to work in a fast-paced environment.
    • Attention to detail and accuracy.
Work Environment

BankFirst Financial Services is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.