Assistant Service Manager at The Potomac at RiverHouse
2 weeks ago
As an Assistant Service Manager at The Potomac at RiverHouse, you will be responsible for building a strong and cohesive service team that is motivated to perform. You will work with the Service Manager to train, coach, and assist team members in delivering exceptional service and high-quality work.
Key Responsibilities
* Work with the Service Manager to build a strong and cohesive service team that is motivated to perform.
* Assist, train, and coach team members to deliver exceptional service and high-quality work.
* Demonstrate a passion for service excellence that inspires team members to provide service that distinguishes JBG SMITH from the competition.
* Respond to resident work order requests to quickly diagnose and correct any air conditioning, heating, appliance, carpentry, electrical, and plumbing issues.
* Assist with move-out inspections and the unit make-ready process.
* Perform repairs and preventative maintenance on building systems.
* Inspect the community daily to identify any items that need maintenance or repairs.
* Partner with the Service Manager to purchase necessary maintenance supplies and oversee vendors performing maintenance services at the community.
Requirements
* High-school diploma or equivalent and 4 years of maintenance experience in apartments, hotels, or similar environment.
* Prior leadership and supervisory experience.
* CFC certification and plumbing and electrical training/proficiency.
* Completion of an approved course on boiler and chiller maintenance for communities with a central plant and, for communities with individual HVAC, completion of an approved course appropriate to that type of equipment.
* Valid driver's license and dependable transportation including on-call hours.
* Ability to routinely lift up to 50 pounds (supplies, appliance, etc.).
* Passion for providing exceptional customer experiences and embodying our core customer service elements of Caring, Professionalism, Empowerment, Leadership, and Inclusion.
What We Offer
* A 20% housing discount at select JBG SMITH communities.
* A dynamic and inclusive work environment that values diversity and promotes career growth and advancement.
* Opportunities for professional development and training to enhance your skills and knowledge.
About JBG SMITH
JBG SMITH is a dynamic and innovative real estate company that owns, operates, invests in, and develops a portfolio of high-growth mixed-use properties in and around Washington, DC. We are committed to creating inspiring and engaging places that have a positive impact in every community we touch. Our team is passionate about delivering exceptional service and high-quality work, and we are looking for talented individuals who share our values and commitment to excellence.
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Arlington, Virginia, United States JBG SMITH Properties Full timeCustomer Service Representative Role OverviewWe are seeking a skilled Customer Service Representative to join our team at RiverHouse at The Potomac. As a key member of our community, you will be responsible for providing exceptional customer service to our residents and guests.Key Responsibilities:Respond to resident inquiries and concerns in a timely and...
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Arlington, Virginia, United States JBG SMITH Properties Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at RiverHouse at The Potomac. As a key member of our community, you will be responsible for providing exceptional customer service to our residents and guests.Key ResponsibilitiesProvide timely and effective responses to customer inquiries and concernsCollaborate...
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Arlington, Virginia, United States JBG SMITH Full timeCustomer Service Representative OpportunityJBG SMITH is a dynamic company that owns, operates, invests in, and develops a diverse portfolio of high-growth mixed-use properties in and around Washington, DC.We are seeking a Customer Service Representative to join our team at RiverHouse at The Potomac. As a Customer Service Representative, you will be...
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