Customer Experience Ambassador

3 weeks ago


San Mateo, California, United States Knitwell Group Full time

About usAnn Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Our brand is committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. We strive to deliver effortlessly polished styles that are thoughtfully designed to go anywhere-from the office to special occasions (and everywhere in between).Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. In this role, you will have opportunities for professional growth, benefits, and more.

Job Summary

We are seeking a highly skilled Sales Associate who can create authentic connections with customers and guide their shopping journey by offering personalized styling recommendations. You will be responsible for ensuring merchandise is well-organized and in the right place on the sales floor, ready to impress customers.

The Impact You Can Have
  • Connect with customers and listen to their needs to create personalized customer experiences.
  • Share product knowledge and recommendations to help style the customer.
  • Uphold the highest visual and operational standards while keeping the focus on the customer.
  • Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
  • Partner with store leaders to achieve individual goals and daily expectations.
Requirements

To be successful in this role, you will bring:

  • Sales Associate or customer-focused experience (preferred)
  • A hospitality mindset when engaging with customers
  • Flexible availability - including evenings, weekends, and holidays
  • Technology proficiency and ability to operate a point-of-sale system
  • Initiative in making thoughtful decisions
Benefits

We offer a competitive salary range of $15.50 - $18.00 per hour, depending on location and experience. Additional benefits include:

  • Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other Knitwell Group brands
  • Support for your individual development plus opportunity for growth within our family of brands
  • A culture of giving back - opportunities to support our philanthropic partners that benefit local communities


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