Shift Leader

4 weeks ago

Worcester, Massachusetts, United States South Middlesex Opportu Full time
Job Description

As a Shift Leader with South Middlesex Opportu, you will oversee the coordination of all activities within the Assessment Beds program during your shift. This includes ongoing engagement with clients, crisis management, and ensuring the safety of clients and staff. You will also be responsible for modeling appropriate client/staff interactions, applying consistency in program implementation, and efficiently fulfilling assigned shift responsibilities.

Why Work for South Middlesex Opportu?

  • Flexible schedule, work/life balance, and a 35-hour work week.
  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time, and are eligible for 12 paid holidays during their first year of employment.
  • Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
  • Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
  • Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer.
  • EyeMed Vision Insurance.
  • 403(B) Retirement Plan with a company match on day one.
  • Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement, and more.

Primary Responsibilities

  • Effectively manage on-duty staff to ensure a safe, respectful atmosphere within the program environment.
  • Ensure that all necessary tasks are carried out on each shift in support of effective program operations, including safety and security protocols, meals, client storage, access to belongings, and general adherence to the program guidelines.
  • Take an active and participatory role in directly relating to clients throughout the course of the shift in a respectful and dignified manner.
  • Ensure the cleanliness and safety of the facility, including light cleaning duties.
  • Assist in the referral process, including completing screening intakes as assigned by the Triage Supervisor.
  • Provide assistance in making and monitoring referrals as assigned.
  • Maintain appropriate logs and records as required by program operating protocols.
  • Participate in data entry to ensure full HMIS compliance as assigned.
  • Ensure compliance with federal, state, and local laws, as well as funding requirements.
  • Provide transportation to clients to and from appointments, as requested by Program Director.
  • Engage all clients by understanding and addressing their needs, whether within or outside the scope of work.
  • Attend and participate in team meetings as requested and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency, and/or funder requirements, as well as SMOC policies & procedures.
  • Other duties as assigned.

Knowledge and Skill Requirements

  • High School Diploma or equivalent experience required.
  • Team-oriented.
  • Sensitivity to homeless population.
  • Ability to interact with individuals at all levels, including clients, staff, and external service providers.
  • Valid driver's license, reliable transportation, and ability to meet insurance standards.

Organizational Relationship

  • Directly reports to Triage Services Supervisor.
  • Direct reports of this position are none.
  • Indirect reports of this position are up to 3 temporary staff per shift.

Physical Requirements

  • Ability to lift up to 10 pounds.
  • Ability to drive.
  • Ability to walk.
  • Ability to bend over.

Working Conditions

Light travel within the general Worcester area is required. As part of the responsibilities of this position, the Shift Supervisor will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.


Variable shifts
35 Hours per week

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