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Sales Associate

2 months ago

Niagara Falls, New York, United States Against All Odds Full time
Job Overview

Position: Part-time Sales Associate

Company: Against All Odds

Role Summary for a Sales Associate

The key duties of the Sales Associate role involve delivering exceptional customer service, embodying our Mission and Core Values, driving sales, maintaining store cleanliness, merchandising, signage, pricing, cash handling (POS), loss prevention, and assisting the store management team. Sales Associates play a vital role in our customer-centric approach, ensuring an outstanding shopping experience for all patrons.

Reports To: Store Manager, Assistant Manager


Core Responsibilities for a Sales Associate


1. Guarantee that every customer receives exceptional service by fostering a welcoming atmosphere, which includes greeting and acknowledging each visitor, upholding high standards, possessing solid product knowledge, and all other facets of customer service.

2. Stay informed about all product details, promotional offers, and marketing materials.

3. Support in store layout changes, merchandising, display upkeep, and overall store cleanliness.

4. Aid in the processing and restocking of merchandise; engage in receiving and monitoring inventory; ensure procedures are executed efficiently.

5. Comply with all company policies, procedures, and practices, including signage, pricing, and loss prevention protocols.

6. Accurately and promptly complete all sales transactions while maintaining proper cash management at POS systems.

7. Undertake additional tasks as assigned by store management as needed.

8. Relay customer inquiries and requests to management.


Essential Qualifications


1. Familiarity with retail computer systems; proficiency in MS Word and Excel is advantageous.

2. A dedication to service excellence and customer satisfaction.

3. A strong team player with outstanding interpersonal abilities.

4. Excellent communication skills, keen attention to detail, and the capacity to manage multiple tasks simultaneously.

5. Willingness to work flexible hours, including evenings, weekends, and holidays.


Physical Requirements


1. Must be capable of lifting, moving, and handling up to 60 pounds regularly to stock merchandise.

2. Ability to stand or walk for extended periods.

3. Capability to bend, reach, lift, and climb as necessary.