Customer Service Specialist

7 days ago


Louisville, Kentucky, United States Enterprise Mobility Inc Full time
Job Overview

At Enterprise Mobility Inc, we operate the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. We have been consistently named one of the top places to work and are hiring now.

We are working towards our shared vision to be the world's best and most trusted mobility company.

About the Role

The Customer Experience Representative (CXR) provides exceptional customer service by offering company-approved services and products to provide a positive experience for all customers. This role also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position starts at $16.50 + bonus potential.

This is a 40-hour role located at Louisville Muhammad Ali International Airport (SDF). The ideal candidate will possess excellent communication skills, a strong commitment to customer satisfaction, and the ability to work in a fast-paced environment.

Key Responsibilities
  1. Meet and greet customers in a professional, friendly, and timely manner
  2. Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  3. Use Company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
  4. Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  5. Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information, and resolution for customers, other branches, and other vendors
  6. Place outgoing calls for callback management and miscellaneous calls as assigned
  7. Assist to assess condition of rental upon return
  8. Notify Management of any known customer problems
  9. Notify Management of any known vehicle problems and any required vehicle maintenance


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