Technical Support Analyst
1 week ago
Company Overview
At Solution Builders, Inc., we prioritize the satisfaction of our clients with their IT infrastructures. With over 25 years of industry experience and a solid reputation, we offer premier IT support and management services, ensuring a productive technology experience for businesses.
Position Overview
We are in search of a bilingual, tech-savvy individual to enhance our support team.
What to Expect:
- A welcoming environment where your contributions significantly impact the quality of service we deliver to our clients; a small company atmosphere with vast opportunities.
- Opportunities for professional development and career advancement.
- Compensation for this role is set at $29.00 per hour, commensurate with experience.
- Comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance
- 401(k) Plan with company matching
- Paid Vacation and Personal Days
- A workplace that values your individuality and recognizes your unique skills and contributions.
Key Responsibilities:
- Deliver exceptional customer service, maintaining professional communication with clients and keeping them updated on the status of their requests.
- Address service requests and alerts related to various technologies, including operating systems, cloud applications, and networking hardware.
- Collaborate with vendor support and internal teams to ensure prompt resolution of issues.
- Manage support requests received through various channels, including phone and email.
- Escalate complex issues to appropriate resources to guarantee client satisfaction.
- Document all support interactions and resolutions in the designated ticketing system.
Additional Responsibilities:
- Adhere to company policies and suggest improvements for enhanced service delivery.
- Stay updated with the latest technology trends and apply best practices in client solutions.
- Maintain positive relationships with all departments to foster effective communication.
- Meet departmental coverage requirements during absences.
- Achieve or exceed established performance standards.
- Other duties as assigned.
Qualifications:
- Fluency in English and Spanish or French is required.
- Strong customer service skills are essential.
- A minimum of 1 year of experience in Desktop Support or IT Helpdesk/ServiceDesk is required.
- A high school diploma or equivalent is necessary; a BS or BA in a related field is preferred.
- Experience with Microsoft 365 Admin Centers is strongly preferred.
- Familiarity with managed IT services is advantageous.
- At least 1 year of experience with Windows server or networking is preferred.
- Experience with Active Directory is preferred.
- Certifications in Microsoft Windows, Azure, and Office 365 are preferred.
Solution Builders is an equal-opportunity employer committed to fostering a diverse workforce. We welcome all qualified applicants without regard to race, religion, color, gender, national origin, age, sexual orientation, disability, or veteran status.
-
Technical Support Specialist
2 weeks ago
Bloomington, Illinois, United States IDR, Inc. Full timeIDR, Inc. is currently seeking a Help Desk Analyst for a Hybrid Position with one of our esteemed clients. This role offers an excellent opportunity to be part of a dynamic and expanding team-oriented environment.Position Overview & Responsibilities:As a Help Desk Analyst, your primary responsibility will be to deliver outstanding customer service at the...
-
Technical Support Specialist
1 week ago
Bloomington, Illinois, United States IDR, Inc. Full timeIDR, Inc. is in search of a Help Desk Analyst for a Hybrid Position with one of our esteemed clients. This role offers an excellent opportunity to become part of a large organization that fosters a collaborative and growth-oriented environment.Position Overview & Responsibilities:As a Help Desk Analyst, your primary responsibility will be to deliver...
-
Technical Support Specialist
1 week ago
Bloomington, Illinois, United States IDR, Inc. Full timeIDR, Inc. is currently seeking a Help Desk Analyst for a Hybrid Position with one of our esteemed clients. This role offers a unique opportunity to become part of a large organization that fosters a collaborative and growth-oriented culture.Position Overview & Responsibilities:As a Help Desk Analyst, your primary responsibility will be to deliver outstanding...
-
Technical Support Specialist
1 week ago
Bloomington, Illinois, United States IDR, Inc. Full timeIDR, Inc. is in search of a Help Desk Analyst for a Hybrid Position with one of our esteemed clients. This role offers the chance to be part of a significant organization and contribute to a collaborative, growth-oriented environment.Position Summary & Key Responsibilities:As a Help Desk Analyst, your primary responsibility will be to deliver outstanding...
-
Technical Support Specialist
1 week ago
Bloomington, Illinois, United States IDR, Inc. Full timeIDR, Inc. is in search of a Help Desk Analyst for a Hybrid Position with one of our esteemed clients. This role is ideal for individuals eager to contribute to a large organization that fosters a collaborative and growth-oriented environment.Position Overview & Responsibilities:As a Help Desk Analyst, your primary responsibility will be to deliver...
-
Technical Support Specialist
2 weeks ago
Bloomington, Illinois, United States IDR, Inc. Full timeIDR, Inc. is in search of a Help Desk Analyst for a Hybrid Position with one of our esteemed clients. This role offers the chance to be part of a large organization that fosters a collaborative and growth-oriented environment.Position Overview & Responsibilities:As a Help Desk Analyst, your primary responsibility will be to deliver outstanding customer...
-
Technical Intelligence Analyst
1 week ago
Bloomington, Illinois, United States Peraton Full timeKey ResponsibilitiesThe Technical Targeting Analyst (TTA) plays a pivotal role in supporting the Intelligence Community (IC) by meticulously reviewing, analyzing, and addressing requests for a diverse range of analytic products that are pertinent at both national and global levels. The ideal candidate will utilize critical thinking skills and an innovative...
-
Technical Support Analyst
2 weeks ago
Bloomington, United States Solution Builders Full timeCompany OverviewAt Solution Builders, Inc., we prioritize our clients' satisfaction with their IT systems. With over 25 years of expertise and a solid reputation in the industry, we deliver exceptional IT support and management services, ensuring a productive technological environment.Position OverviewWe are seeking a bilingual, tech-savvy individual to...
-
Senior Technical Intelligence Analyst
2 weeks ago
Bloomington, Illinois, United States MITRE Full timeWhy choose between meaningful work and a fulfilling life? At MITRE, you can have both. Our team is dedicated to addressing our nation's most pressing challenges while ensuring the long-term well-being of our employees. Unlike typical technology firms, MITRE operates as a not-for-profit organization focused on the public interest, free from commercial...
-
Senior Technical Intelligence Analyst
1 week ago
Bloomington, Illinois, United States MITRE Full timeWhy Choose MITRE?At MITRE, we believe in the balance between meaningful work and a fulfilling life. Our team is dedicated to addressing the most pressing challenges facing our nation, while we prioritize the long-term well-being of our employees. As a not-for-profit organization, we operate without commercial conflicts, focusing solely on the public...
-
Senior Technical Intelligence Analyst
1 week ago
Bloomington, Illinois, United States MITRE Full timeWhy choose between meaningful work and a fulfilling life? At MITRE, you can achieve both. Our team is dedicated to addressing the most pressing challenges facing our nation, while we prioritize the long-term well-being of our employees. Unlike typical technology firms, MITRE operates as a not-for-profit organization focused on public interest, free from...
-
Technical Intelligence Analyst
1 week ago
Bloomington, Illinois, United States Peraton Full timeRole OverviewThe Technical Targeting Analyst (TTA) plays a pivotal role in supporting the Intelligence Community (IC) by meticulously evaluating, interpreting, and addressing requests for diverse analytic outputs that encompass a broad range of national and global topics. The ideal candidate will utilize analytical thinking and a proactive approach in data...
-
HBSS Technical Support Analyst
1 week ago
Bloomington, Illinois, United States ST2 ManTech Advanced Systems Intl Full timeJoin the ST2 ManTech Advanced Systems Intl Team We are seeking a Host-Based Security System (HBSS) Support Specialist to contribute to our operations. If you possess expertise in TCP/IP, system administration, and network security, this role may be a great fit for you. Key Responsibilities:Assist the Security Operations Center (SOC) with both operational and...
-
Software Support Analyst
1 week ago
Bloomington, United States Lucas James Talent Partners Full timeIntro:TempWorks Software, an industry-leader in integrated front and back office software solutions for staffing agencies is seeking a Support Analyst to join our technical support team. As a fast-paced company, TempWorks Software offers entry to mid-level applicants a great opportunity to gain experience with Microsoft SQL Server, customer service, and...
-
Technical Support Analyst
2 weeks ago
Bloomington, United States Solution Builders Full timeCompany OverviewAt Solution Builders, Inc., we are committed to providing exceptional IT support and management services to ensure our clients achieve optimal satisfaction with their technology environments. With over 25 years of industry experience, we pride ourselves on delivering a productive IT experience backed by a solid reputation.Role OverviewWe are...
-
Technical Support Specialist
6 days ago
Bloomington, United States Patterson Companies, Inc. Full timeJob SummaryThe Technical Support Specialist will provide exceptional customer service by responding to incoming requests in a timely and professional manner. This includes receiving, prioritizing, documenting, and actively resolving customer issues, as well as escalating incidents when necessary to maintain service level expectations.Key...
-
Technical Support Specialist
4 days ago
Bloomington, United States Alarm Full timeJob DescriptionWe are seeking a highly skilled and customer-focused Technical Support Representative to join our team at Alarm.com. As a Technical Support Representative, you will be responsible for providing exceptional phone-based technical support to our dealers and customers.Key Responsibilities:Provide technical support and troubleshooting assistance to...
-
Technical Support Specialist
2 weeks ago
Bloomington, Illinois, United States MHC GROUP LLC Full timeJob OverviewWe are in search of a Technical Support Specialist who is enthusiastic about resolving intricate business challenges and connecting the dots between operational needs and technological solutions to enhance efficiency, affordability, and security in IT.As a member of MHC GROUP LLC, you will play a crucial role in facilitating significant...
-
Technical Support Specialist
3 days ago
Bloomington, Illinois, United States Pansophic Learning Full timeJob SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Pansophic Learning. As a Technical Support Engineer, you will play a critical role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTechnical Support: Provide remote guidance and expertise to resolve technical problems,...
-
Technical Intelligence Analyst
6 days ago
Bloomington, Illinois, United States QinetiQ Full timeJob SummaryWe are seeking a highly skilled Intelligence Specialist to join our team at QinetiQ US. As an Intelligence Specialist, you will play a critical role in supporting our customers by providing technical and scientific expertise to inform intelligence operations.Key ResponsibilitiesEvaluate technical and scientific data to provide insights that unite...