Card Operations Assistant

1 month ago


Green Bay, Wisconsin, United States Nicolet National Bank Full time
Job Summary

Nicolet National Bank is seeking a skilled Card Operations Assistant to provide operational support to bank personnel and customers in deposit application systems related to card payments. The ideal candidate will have experience in retail banking, payments, finance, or a related field, and possess strong communication and problem-solving skills.

Key Responsibilities:

  • Provide operational support to internal customers in deposit system applications, including maintaining accurate product, service, and account data on core processing systems.
  • Process and provide operational support for daily electronic transactions and products, including Debit Cards, Credit Cards, and Instant Issue.
  • Review Fraud Software daily to identify potential fraud on electronic transactions and card products, and provide timely identification to reduce risk to the customer and the bank.
  • Review daily reports and general ledger account reconciliations, and make correction/adjustment entries as necessary.
  • Identify and suggest process improvements for daily tasks and department functions.
  • Serve as backup for other Card Operations staff, as necessary.

Requirements:

  • High School diploma or equivalent, plus additional relevant coursework.
  • 1-3+ years of retail banking experience, payments, finance, accounting, or a related field.
  • Ability to maintain strict confidentiality.
  • Effective verbal and written communication skills and strong interpersonal skills.
  • Experience with Microsoft Office.
  • Willing and able to learn new programs and software.


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