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Welcome Center Team Member

1 week ago

Arlington Heights, Illinois, United States Shaner Hotels Full time

We are seeking a highly organized and detail-oriented Welcome Center Team Member to join our team at Shaner Hotels. In this role, you will be responsible for providing exceptional guest services, resolving issues efficiently, and maintaining a positive and welcoming atmosphere throughout the hotel.

Your duties will include handling guest complaints in a professional manner, processing all check-ins and check-outs, and adhering to payment, cash handling, and credit policies/procedures. You will also be responsible for generating daily reports, resolving discrepancies with Housekeeping, and performing other tasks as assigned.

Responsibilities:

  • Provide superior guest services including check-in/check-out hotel guests courteously and efficiently;
  • Process all payments according to established hotel requirements;
  • Provide information and services to any guest or visitor in a friendly, professional manner.