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Care Coordinator

2 months ago

Rockford, Illinois, United States Mercy Health Full time
About the Role

Mercy Health is seeking a highly skilled Care Coordinator to join our team in Boone & Winnebago Counties. As a Care Coordinator, you will play a vital role in ensuring the well-being of our patients by coordinating their care and connecting them with the resources they need.

Key Responsibilities
  • Conduct Comprehensive Assessments: Perform thorough assessments in patients' homes or healthcare facilities to determine their needs and eligibility for our Community Care Program.
  • Develop Care Plans: Create personalized care plans that meet the unique needs of each patient and their caregivers.
  • Coordinate Services: Authorize and coordinate referrals to other benefits and services available to patients, ensuring they receive the support they need.
  • Advocate for Patients: Act as a patient advocate, intervening and following up in a timely manner to ensure services remain in place and are appropriate to their changing needs.
  • Document and Follow Up: Accurately document and complete follow-up on critical events, updating care plans and completing redeterminations as needed.
  • Meet Timelines: Meet established timelines for assessments and critical event follow-up, ensuring timely and efficient service delivery.
  • Participate in Staff Meetings: Participate in departmental and all-agency staff meetings, offering constructive input and contributing to a collaborative work environment.
Requirements
  • Education and Experience: A minimum of 1 year of experience in needs assessment and care planning, with a degree in social science, social work, or a related field.
  • Certifications and Licenses: Approved CPR or BLS certification, IL Department on Aging Care Coordinator Certification, and a valid driver's license with reliable transportation.
  • Skills and Abilities: Excellent customer service skills, effective verbal and written communication, and the ability to work in a fast-paced environment.
About Mercy Health

Mercy Health is a leading healthcare provider dedicated to delivering high-quality, patient-centered care. We are committed to creating a culture of excellence, where our employees feel valued, supported, and empowered to make a difference in the lives of our patients.