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Medical Support Specialist
2 months ago
We are a leading provider of plasma-based therapies, and we are committed to improving the lives of patients with rare diseases. Our team is dedicated to providing exceptional customer service and ensuring the safety and well-being of our donors.
Job DescriptionThe Medical Support Specialist plays a critical role in ensuring the safety and well-being of our donors. This position is responsible for determining donor eligibility, managing donor adverse events, and reviewing laboratory test results. The Medical Support Specialist works under the direct supervision of the Center Manager and under the supervision of the Center Physician for medical issues.
Key Responsibilities- Donor Eligibility (85%)
- Determine donor eligibility accurately and in a timely manner, to include proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE) as required.
- Evaluate and manage donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the execution of Center Physician's standing orders and donor transport to emergency care facilities.
- Manage donor deferral; reviews test results and notify donors of unsuitable test results per applicable SOPs.
- Initiation and investigation of Post Donation Information (PDI).
- Refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, problem solving, or guidance concerning medical or technical issues, including donor safety and eligibility.
- Demonstrate continued competency in the performance of job responsibilities and complete periodic assessment with the Center Physician per applicable SOPs.
- Assist the EHS program as required per SOPs or as requested by the EHS Manager (5%)
- Conduct pre-placement evaluation of new hires to include assessment of medical history questionnaire.
- Support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable.
- Maintain applicable employee medical records.
- Member of EHS site committee and assist in training of employees, as required.
- Manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents.
- Administer first aid to employees as needed.
- Act as Pandemic Coordinator when authorized by EHS.
- Supports investigations associated with pandemic threats within local community as indicated by EHS or Medical Affairs.
- May perform all required duties in the area of Medical History (including, but not limited to): (10%)
- Greet donors as they enter and exit the donor floor.
- Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.
- Perform finger stick, test sample, and record other donor measures to include hematocrit, total protein and weight.
Enter donor information into the Donor Information System (DIS).
Requirements- Graduate of a recognized educational program.
- Bachelor's Degree preferred.
- Minimum of two years in a clinical or hospital setting preferred.
We offer a comprehensive benefits program, including medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a diverse and inclusive workplace and are proud to be an equal opportunity employer.
