Store Operations Manager

3 weeks ago

Marble Falls, Texas, United States Goodwill Industries of Central Texas Full time
Job Description

The Store Operations Manager is responsible for overseeing the daily operations of our retail store, ensuring efficient production and maintaining high standards in store organization and safety. In partnership with the Retail General Manager, this role coordinates with employees to achieve overall production efficiency and maintains store appearance.

Key Responsibilities:

  • Oversees and executes the overall operation of the retail store, working closely with the Retail General Manager.
  • Performs administrative duties, including cash transactions, ordering supplies, and opening/closing stores.
  • Works a flexible schedule to support store operations, including weekends and holidays.
  • Assists in supervising and training employees, scheduling work assignments as needed.
  • Fulfills various roles within the store, including greeting donors, unloading donations, and completing tasks related to sales and customer service.
  • Ensures excellent customer service by creating an atmosphere of ongoing exceptional service for both internal and external customers.
  • Maintains a smooth process for donation functions while adhering to security audit procedures.
  • Monitors sales transactions and ensures adherence to sales procedures.
  • Maintains adequate staffing levels while meeting budgeted payroll expenses, including training new associates.
  • Maintains a neat and organized store environment that meets all requirements.
  • Maintains effective communication with other divisions and stores as needed.
  • Collaborates with the employment and training program to further Goodwill's mission.
  • Handles customer complaints and maintains a safe environment for customers and employees.
  • Enforces company policies and standards, including the Corporate Compliance Program.
  • Completes necessary paperwork and reports in a timely manner and adheres to the work schedule set by the supervisor.

Requirements:

  • A minimum of 5 years of experience in retail management or equivalent industry.
  • High school diploma or equivalent required.
  • Proficiency in setting schedules for store staff and ability to communicate effectively in English.
  • Broad knowledge of the thrift and resale industry and ability to react to competitive situations.

Physical Requirements:

  • Ability to work in a climate-controlled and non-climate-controlled environment.
  • Continuous walking, standing, bending, lifting, kneeling, and climbing for extended periods.
  • Lifting and carrying up to 35 pounds without reasonable accommodation.
  • Ability to work in moderate noise levels and confined areas.
  • Specific close vision requirements due to computer work.

Salary:$45,000-$60,000 per year, depending on experience.

Benefits:

  • Comprehensive health coverage, including medical, dental, and vision insurance.
  • Paid time off and paid parental leave.
  • Professional development opportunities through workshops and online courses.
  • Wellness programs, including gym memberships and mental health support.
  • Diverse and inclusive culture with recognition awards.

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