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Customer Service Ambassador

3 months ago

Lompoc, California, United States Pctives Full time
Job Overview

Pctives is seeking a highly skilled Customer Engagement Representative to join our team. As a key member of our client-facing team, you will play a vital role in building strong relationships with our clients and their customers.

Key Responsibilities:

  • Engage with customers through direct communication to understand their needs and preferences.
  • Provide accurate and timely information about our clients' products or services, and resolve any issues that may arise.
  • Personalize interactions to meet the unique needs of individual customers.
  • Clearly explain product features, benefits, and pricing to customers.
  • Identify opportunities for upselling or cross-selling additional products or services.
  • Follow up with customers to ensure their satisfaction and address any additional questions or concerns.

Requirements:

  • High school diploma or equivalent.
  • Strong verbal and written communication skills to effectively interact with customers.
  • Quick thinking and resourcefulness to resolve issues and provide solutions.
  • Ability to manage multiple interactions and follow-ups efficiently.
  • At least some experience in customer service, hospitality, retail, or sales.

Why Join Pctives?

We are a dynamic and growing company that values our employees and provides opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.