Automotive Senior Technician

3 weeks ago

Northampton, Massachusetts, United States Firestone Complete Auto Care Full time
Company Overview

Bridgestone Retail Operations (BSRO) is a leading provider of tire and auto service solutions in North America, employing over 22,000 teammates across the continent. With a network of more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations, BSRO offers a wide range of services to meet the evolving needs of its customers.

At Bridgestone Retail Operations, we believe in fostering a culture of excellence, where our teammates are empowered to deliver superior quality and service to our customers. We achieve this by providing formal training, performance incentives, paid vacation and holidays, competitive healthcare packages, and a 401(k) plan to help our teammates build towards their future.

We are committed to championing all perspectives, individuals, and teams, recognizing the importance of diversity and inclusion in driving business success. Our goal is to build a team as diverse as the world we serve, where every teammate feels valued, supported, and empowered to make a meaningful contribution.

Position Summary

The Senior Technician position requires a highly skilled and experienced professional to diagnose and repair complex drivability and electrical systems, while leveraging their leadership and mentoring skills to drive a team towards increased customer satisfaction.

Our technicians enjoy a performance-based compensation model, known as flat-rate pay, which rewards their expertise and dedication with a predetermined amount for each eligible task. This system fosters a culture of efficiency and swift task accomplishment, ensuring our skilled professionals are fairly rewarded for their hard work.

Responsibilities
  • Diagnose and repair complex systems to specifications.
  • Brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning, and computer systems.
  • Effectively communicate technical diagnoses and needed repairs to non-mechanical individuals.
  • Stay current with rapidly changing automotive technology through continuous paid formal training.
  • Assist fellow technicians/mechanics in performing technical activities.
  • Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles.
  • Must have a minimum 3 years of automotive repair experience, completion of a Vocational-Technical School program in a related field, or demonstrated skills via third-party certificates/assessments.
  • A.S.E. certification in at least 3 (three) of A1-A8 is required.
  • Maintains Federal, State, and Local certification/license where applicable.
  • Ability to communicate technical information to non-technical people.
  • Reading, writing, and math skills.
Our Crew Knows Benefits

We offer a comprehensive benefits package to our full-time teammates, including:

  • Paid vacation and holidays
  • On-the-job training and company-funded ASE certifications
  • Tuition reimbursement program
  • 401(k) match
  • Vision and Dental Coverage
  • On-demand pay (daily pay) program available
Our Values Give Back To You
  • Professional Development: We provide resources to help our teammates level up in their careers.
  • Community & Involvement: We work with our local communities and give back where we can.
  • Integrity & Teamwork: We pride ourselves on working with a family-like mentality and drive to do things right, always.

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