Seasonal Retail Associate, Williams Sonoma

2 weeks ago

Marietta, Georgia, United States Williams-Sonoma Full time
Job Overview

About Our Team

At Williams Sonoma, our goal is to improve the quality of life for our customers at home. We prioritize the customer in all our endeavors, guided by our core values of People First, customer focus, quality, integrity, and social responsibility.

Key Responsibilities
  • Maintain a vibrant and engaging atmosphere in the store for both customers and colleagues.
  • Interact with multiple customers at the cash register, ensuring a memorable experience through personalized service.
  • Execute register and point-of-sale transactions accurately and efficiently, including sales, returns, and exchanges.
  • Ensure correct pricing and ringing of merchandise, applying price overrides when necessary.
  • Manage customer expectations by clearly communicating product details, care instructions, delivery timelines, and more.
  • Encourage additional purchases by suggesting complementary items to enhance the customer's selections.
  • Inform customers of ongoing promotions that may influence their buying decisions.
  • Share insights and testimonials about products, in-store events, and workshops to enrich the customer experience.
  • Maintain the visual appeal and supply levels of the cash wrap area.
  • Utilize all available resources to fulfill customer requests and resolve any issues that arise.
  • Perform additional tasks as assigned by management, adhering to all company policies and procedures.
  • Promote a workplace culture where all associates are treated with fairness, dignity, and respect, in line with our People-First Philosophy.
Qualifications
  • Demonstrated ability to close sales and consistently exceed performance goals.
  • Flourish in a dynamic environment, always seeking innovative solutions.
  • Passionate about building lasting customer relationships by capturing contacts and promoting Williams Sonoma's offerings.
  • Skilled in asking the right questions to understand customer preferences and needs.
  • Ability to work effectively in a team while also managing individual responsibilities.
  • High school diploma or equivalent preferred.
  • 1-2 years of experience in a customer service capacity.
  • Proven ability to prioritize tasks and manage multiple responsibilities simultaneously.
  • Capable of being mobile on the sales floor for extended periods.
  • Proficient in operating a point-of-sale system.
  • Able to lift and move medium to large items, up to 75 lbs, using appropriate safety techniques.
  • Full-time associates should have flexible availability to meet business needs; part-time associates must be available for a minimum of 15 hours per week, including weekend shifts.
Physical Requirements:
  • Ability to remain mobile on the sales floor for extended durations.
  • Proficient in operating a point-of-sale system.
  • Able to lift and move medium to large items, up to 75 pounds, while adhering to safety protocols.
Commitment to Diversity, Equity & Inclusion

We believe that a diverse, equitable, and inclusive workplace fosters innovation, builds high-performing teams, and enhances customer experiences. We strive to cultivate a global culture where everyone can bring their authentic selves to work, where advancement is based solely on the quality of work and contributions, and where individual differences are valued and appreciated.

Employee Benefits

Depending on your role and location, you may be eligible for various benefits, including:
  • A generous discount on all Williams Sonoma, Inc. brands.
  • A 401(k) plan and other investment options.
  • A wellness program that supports your physical, financial, and emotional well-being.
  • Paid vacation and holidays (for full-time employees).
  • Health benefits, including dental and vision insurance, with same-sex domestic partner benefits (for full-time employees).

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