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Customer Service Ambassador

2 months ago

Grove, Oklahoma, United States Aries Technology LLC Full time
Job Summary

Aries Technology LLC is seeking a highly skilled and experienced Customer Care Representative to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth running of our casino operations.

Key Responsibilities
  • Training and Development: Conduct training sessions for casino staff and management on equipment functionality and system operations.
  • Event Coordination: Organize and execute network events, such as rollouts of new games and promotional activities.
  • Reporting and Communication: Provide weekly written and oral reports to management on communication with casinos in a professional and analytical manner.
  • Unit Counting and Reporting: Provide accurate and up-to-date unit counts of each casino to the CR Supervisor in a timely manner.
Requirements
  • Technical Skills: Demonstrate proficiency with MS Suite of desktop operations, particularly Word and Excel.
  • Communication and Interpersonal Skills: Demonstrate ability to establish and maintain effective working relationships with casino staff and management.
  • Problem-Solving and Adaptability: Demonstrate ability to multitask in a fast-paced, high-tech environment with minimal supervision.
Education and Experience
  • Education: High School diploma or equivalent.
  • Experience: Previous experience in the gaming industry is highly desirable.
Other Requirements
  • Age and Travel Requirements: Must be at least 25 years of age to meet gaming requirements and be able to travel 75% of the time.
  • Driver's License and Facility Gaming License: Must have and maintain a current driver's license and be able to obtain and maintain a facility gaming license.
  • Criminal Background Check: Must have a clear background record.