Customer Service Advocate
5 days ago
At United Farm Family Mutual Insurance Company, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our policyholders and other stakeholders. This role requires excellent communication skills, both written and verbal, as well as the ability to work in a fast-paced environment.
Key Responsibilities:
- Provide product and service information to customers
- Assist with sales and marketing efforts
- Determine the best method to resolve problems to ensure customer satisfaction
- Coordinate problem resolution with internal departments
- Build strong customer relationships and deliver solutions that meet their needs
Requirements for Success:
- Bilingual in Spanish preferred
- High School diploma or equivalent required
- Ability to obtain Property and Casualty insurance license within first 2 years
- Insurance and/or claims background helpful
- Strong communication skills and attention to detail
IFBI Perks:
- An organization that values work/life balance
- Paid Vacation/Sick Leave
- 401K with Match
- Full Time with a Monday - Friday schedule
- Potential for a yearly bonus with a possible payout of up to 20% of the salary
- Contests and Incentives
- Benefits eligibility within 30 days of employment
- Negotiable pay based on level of experience
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