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State Eligibility Manager

2 months ago

New Castle, Indiana, United States State of Indiana Full time
About the Role

We are seeking a highly skilled and experienced State Eligibility Manager to join our team at the Family and Social Services Administration. As a key member of our division, you will play a critical role in ensuring the timely and accurate delivery of benefits to our clients.

Key Responsibilities
  • Supervise and assign work to subordinate staff, ensuring compliance with policies and regulations.
  • Develop and implement strategies to maximize efficiency in eligibility processes.
  • Recruit, select, and train employees to ensure role responsibilities and expectations are clearly understood.
  • Set expectations, measure progress, and evaluate the performance of employees.
  • Ensure client inquiries are responded to within the provided timeframe.
Requirements
  • Three (3) years of work experience in counseling, social services, education, public administration, or a related field.
  • At least one (1) year of experience in an administrative, managerial, or supervisory capacity.
  • Valid driver's license.
  • Thorough knowledge of benefits processing and state and federal rules, regulations, and policies governing public assistance programs.
  • Ability to communicate effectively orally and in writing.
  • Ability to establish and maintain productive working relationships with supervisory staff of other organizations.
What We Offer

The State of Indiana offers a comprehensive benefits package, including medical, dental, and vision plans, as well as a robust pension plan and education reimbursement program. We also offer flexible work scheduling options and a commitment to work-life balance.

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. We welcome equity, inclusion, and opportunity for all employees and applicants.