Customer Experience Ambassador

3 weeks ago


Frankfort, Kentucky, United States The Delegate Hotel Full time

**Job Summary:**

The Delegate Hotel is seeking a highly skilled and customer-focused Customer Experience Ambassador to provide exceptional service and ensure a seamless guest experience. As the primary point of contact, this role is responsible for creating a welcoming and memorable experience for our guests through personalized service and addressing their needs and inquiries.

Key Responsibilities:

  • Guest Service:** Respond to guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
  • Room Knowledge:** Maintain a thorough understanding of room types, rates, and hotel services to provide accurate information to guests.
  • Local Recommendations:** Offer recommendations and assistance to guests regarding local attractions, restaurants, transportation, and other services.
  • Guest Requests:** Arrange transportation, tours, and reservations based on guest requests and preferences.
  • Amenities and Services:** Handle guest requests for amenities, additional services, or special arrangements, ensuring prompt and accurate fulfillment.
  • Collaboration:** Collaborate with housekeeping to prioritize room readiness and address guest requests for room service or maintenance.

Requirements:

  • Certification:** High school diploma or equivalent.
  • Experience:** Previous experience in a customer service or hospitality role is preferred.
  • Soft Skills:** Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
  • Problem-Solving:** Strong problem-solving skills and the ability to handle guest inquiries and complaints professionally and efficiently.
  • Technical Skills:** Proficiency in using hotel management systems and software.
  • Organizational Skills:** Detail-oriented with strong organizational skills to handle multiple tasks and prioritize effectively.
  • Availability:** Flexibility to work varying shifts, including evenings, weekends, and holidays.

Compensation Package: The estimated annual salary for this role is approximately $**,***, inclusive of tips, bonuses, and other benefits. This is a competitive offer considering the industry standards and the Delegate Hotel's commitment to providing exceptional service to our guests.

About the Delegate Hotel: We are a renowned hospitality establishment dedicated to delivering unparalleled customer experiences. Our team of professionals is passionate about creating memorable moments for our guests, and we are seeking like-minded individuals to join our family.



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