Patient Access Representative

3 weeks ago


Lincoln, Nebraska, United States Conifer Health Solutions Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Conifer Health Solutions. As a Patient Access Representative, you will play a critical role in ensuring the smooth and efficient flow of patient information and services.

Key Responsibilities
  • Greet patients and visitors in a professional and courteous manner, providing world-class customer service and adhering to Conifer Standards of Care.
  • Answer inbound and outbound phone calls, responding to patient inquiries and resolving issues in a timely and professional manner.
  • Perform reception and basic demographic data entry, ensuring accurate and up-to-date patient information.
  • Process and secure patient legal forms, including Advance Directives, Conditions of Service, and Consent for Treatment.
  • Collaborate with healthcare teams to ensure seamless patient care and services.
Requirements
  • High school diploma or equivalent required; some college coursework preferred.
  • 0-1 year of customer service experience in a medical or healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive patient information.
  • Basic computer skills and proficiency in Microsoft Office applications.
Working Environment

As a Patient Access Representative, you will work in a dynamic and supportive team environment, with opportunities for growth and professional development. You will be required to sit at a computer terminal for extended periods and may be required to lift or carry items weighing up to 25 pounds.

Conifer Health Solutions is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive benefits package and opportunities for career advancement.



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